WorksheetsRefresher
Total questions: 13
Worksheet time: 7mins
True or False: Level 1 employees need to fill out the complaints description.
True
False
The following categories of interaction are not Complaints or Concerns except:
Service Request
Litigation Contacts
Allegations
Inquiries
Level 1 complaints must be closed within (a) business day.
What part of eclipse would you select to place a complaints?
Account number link
Balance Link
Service Request / RSM
Financial
What note code should be used if complaints tool is down?
996
997
998
999
A complaint is considered (a) when all research has been completed and unbiased conclusion has been reached and communicated to the client.
For capturing complaints, what level does ERU belongs?
Level 1
Level 2
Level 3
Level 4
What does O stands for in BOLCAN?
(a)
What does the letter C stands for in BOLCAN?
(a)
On what call type is BOLCAN used for?
Card Decline
Card Activation
Card Order
Blocked Account
What page in CWS will you choose to check the card status in citicard block/order?
F1
F2
F3
F9
Give 1 primary complaint taxonomy that should be selected if client is complaining because rep didn't explain clearly.
(a)
What primary taxonomy can be selected if secondary is account sold?
Credit Bureau
Fraud
Account Closure
Account Maintenance
