WorksheetsDesirable Work Skills and Attitudes
Total questions: 17
Worksheet time: 11mins
Recently, Suzette has been late for meetings. Sometimes she is more than thirty minutes late. Suzette's behavior shows she does not demonstrate which workplace attitude?
(a)
Alex works at a fast-food restaurant. During the slow afternoon hours, he always finds projects like washing all the trays or deep-cleaning the drive-through area. What workplace habit does Alex demonstrate?
(a)
Having a personal belief that you should work hard and do a good job at all times is (a) .
Which habits and attitudes of successful employees do you think are most important?
self-confidence, good personal hygiene and grooming
integrity, dependability
punctuality, motivation
strong interpersonal skills, respect
Clock punching, paycheck cashing
Mike gets along with his co-workers and is always helpful to the clients. He demonstrates good (a) .
What is the meaning of the term 'reliability'?
the characteristic of being dependable and consistent
the habit of being on time
working quickly and with few mistakes
Working independently and taking responsibility of what needs to be done
What is the meaning of the term 'punctuality'?
the characteristic of being dependable and consistent
the habit of being on time
working quickly and with few mistakes
Working independently and taking responsibility of what needs to be done
What is the meaning of the term 'initiative'?
the characteristic of being dependable and consistent
the habit of being on time
working quickly and with few mistakes
Working independently and taking responsibility of what needs to be done
What is the meaning of the term 'efficiency'?
the characteristic of being dependable and consistent
the habit of being on time
working quickly and with few mistakes
Working independently and taking responsibility of what needs to be done
Active listening is a valuable skill in the workplace.
True
False
What are examples of active listening?
Ask questions to clarify
Give the speaker your full attention
Be aware of how your opinions could influence what you hear
Notice the speaker's emotions
It can reduce the chances of miscommunication.
Doing the right thing even when no one is watching
initiative
reliability
integrity
work ethic
a personal belief that one should work hard and do a good job
reliability
work ethic
efficiency
initiative
When you demonstrate active listening, you show agreement with the message.
True
False
Effective feedback should focus on the behavior, not the person.
True
False
Effective feedback can be motivating.
True
False
Effective feedback should only be used when you want to improve a specific behavior.
True
False
