Font size
WorksheetsBTM Final Exam Study Material - Management Portion
Total questions: 88
Worksheet time: 44mins
Today it is difficult to define economies in terms of national borders.
True
False
A country can have an absolute advantage in only one area.
True
False
Without foreign trade, all of the items you buy would cost less, because they would not need to be shipped here from other lands.
True
False
A nation with a trade surplus is said to have a favorable trade position.
True
False
It is possible for the United States to have a trade surplus with one country and a trade deficit with another.
True
False
Some countries limit the amount of money their citizens can take out of the country when they travel.
True
False
Because of international trade, all nations of the world use the same banking system.
True
False
When a country has a favorable balance of payments, the value of its currency is usually constant or rising.
True
False
Countries that devote most of their economies to agriculture usually provide more and better goods and services for their citizens.
True
False
A joint venture is an agreement among two or more countries to remove duties and trade barriers on products traded among them.
True
False
The making, buying and selling of goods and services within a country is called
international business
world trade
importing
domestic business
Goods and services sold to other countries are called
exports
tariffs
imports
contraband
The difference between a country's total exports and total imports is called the
foreign debt
balance of trade
trade surplus
trade deficit
The difference between the amount of money that comes into a country and the amount that goes out is called
balance of payments
balance of trade
foreign debt
all of the above are correct
Which of the following scenarios is likely to cause the value of a country's currency to rise?
prolonged inflation
sudden change in government
increased demand for the nation's products and currency
higher interest rates
Which of the following is NOT a cultural/social factor that affects international business?
language
religion
values
climate
A tax that a government places on certain imported products is called a(n)
quota
embargo
tariff
divestiture
A limit that a government places on the quantity of a product that may be exported or imported during a given period is called a
tariff
quota
luxury tax
trade surplus
What is a free-trade zone?
A selected area where products can be imported duty-free and then stored, assembled or used in manufacturing.
A selected area where importers and exporters can trade or exchange products without money changing hands.
A specific point in the growth of a country's economy where trade with other nations becomes economically advantageous.
A specific point in a product's life cycle at which the government allows the manufacturer to freely sell the product in the global marketplace.
Common market members
impose high tariffs on one another's products
produce and sell exactly the same products.
prohibit one another's workers from moving freely across borders.
have a common external duty on products being imported from other non member countries.
A country in which a multinational company conducts business activities is called the
home country
host country
economic community
free-trade zones
Selling the right to use some intangible property for a fee or a royalty is called
a joint venture
franchising
a free trade agreement
licensing
The largest number of US businesses have no employees other than the owner.
True
False
All businesses make products.
True
False
Non profit corporations do not have to pay corporate income taxes.
True
False
Only very large businesses can become corporations.
True
False
Many businesses fail in their first 5 years of business.
True
False
Most businesses use a functional organizational structure.
True
False
A span of control is a diagram that shows the structure of an organization.
True
False
About what percentage of US businesses employ more than 100 workers?
less than 1%
5%
20%
35%
Every business performs all of the following activities EXCEPT
maintaining business records
manufacturing products
raising capital
buying goods and services
Business Activities start with
service businesses
producers
intermediaries
marketers
Proprietorships
are owned and controlled by two or more people who have entered into an agreement.
account for the largest percentage of business revenues in the US.
are the easiest form of business to start
protect the liability of the business owners to only the amount of money they have invested directly in the business.
Of the MAJOR forms of business ownership in the US, the most difficult to form is a
partnership
franchise
corporation
proprietorship
Which of the following would a partnership agreement NOT specify?
the business name
the number of hours per week the business will operate
the amount of investment of each partner
the level of authority each partner has
A written legal document defining ownership and operating procedures and conditions for a corporation is called the
corporate code of ethics
partnership agreement
articles of confederation
articles of incorporation
The people who make the major policy and financial decisions for a corporation are called the
stockholders
owners
board of directors
partners
A(n) ___________ is a written contract granting permission to operate a business to sell products and services in a set way.
license
cooperative agreement
partnership agreement
franchise
A precise statement of results a business expects to achieve is a
mission statement
goal
policy
procedure
A major advantage of functional organizational structure is that
people work with others who have the same skills as them
all of the people with similar jobs will be paid the same salary
people working in one function have little interaction with people in other parts of the business
people often become more focused on their specific function than on the success of the whole business.
Planning involves the effort to direct and lead people to accomplish the planned work of the organization.
True
False
Every manager gies the same amount of time and attention to each of the management functions.
True
False
Supervisors often have non-management duties in addition to their management work.
True
False
Work groups are an ineffective way for employees to gain experience with management activities.
True
False
In strategic management, managers are less directive and involve employees in decision making.
True
False
Management is the ability to motivate individuals and groups to accomplish goals.
True
False
The most effective leaders treat everyone alike.
True
False
Influence enables a person to affect the actions of others.
True
False
Almost everyone has the same beliefs about what constitutes ethical behavior.
True
False
It is much more important for employees to practice ethical behavior than it is for managers to practice it.
True
False
Which one of the management functions involves analyzing information, setting goals, and making decision about what needs to get done.
organizing
implementing
planning
controlling
The staffing management functions
includes all of the activities involved in obtaining and compensating employees.
means identifying and arranging the resources needed to get the job done.
measures how well an organization is accomplishing its goals.
involves getting day-to-day work of the organization done.
Just one person is MOST likely responsible for all of the management functions in a
new small business.
partnership.
large corporation.
multinational corporation.
Which of the following is probably NOT a mid-management job?
customer service manager
information technology manager
marketing manager
vice-president of human resources
Executives spend most of their time on
planning and controlling activities.
planning and organizing activities.
implementing, staffing, and controlling activities.
organizing and implementing activities.
Employees at the first level of management in a business are
mid-managers.
supervisors
entrepreneurs.
executives.
The way a manager treats and involves employees is called
entrepreneurship.
influence.
management style.
leadership.
In which of the following situations should a manager use tactical management?
when the work is routine with new challenges.
when working with part-time or temporary employees
when employees are doing work they enjoy
when the manager wants to improve group relations
The combined use of tactical and strategic management styles is known as
mixed management
mismanagement
management by committee
management by others
This leadership characteristic involves making decisions carefully.
initiative
communication
judgement
understanding
All leaders need to be dependable, which means that they
are able to listen, speak and write effectively.
can look at all sides of an issue before making decision.
respect the feelings and needs of the people they work with.
follow through on commitments.
Which of the following is NOT an important human relations skill needed by leaders and managers?
high level of education
self understanding
understanding of others
team building
Sources of job satisfaction include
assignments employees do not like.
recognition from supervisors for a job well done
ineffective communication
poor working conditions
Ethical behavior consists of
the actions of individuals and groups
the results of actions
keeping in line with the companies policies and values
All of these.
Mission Statements
are the guidelines that direct employees' behavior.
describe the reason businesses exists and what they want to accomplish.
are written explanations of how specific business ideas will be carried out.
are the principles of conduct governing an individual or group.
Not all marketing is directed at consumers.
True
False
Marketing activities often cost 50 percent or more of the selling price of a product or service.
True
False
The first step in developing a marketing strategy is to create a marketing mix.
True
False
The consumer decision-making process is different for final consumers than for business consumers.
True
False
Studies carried out to gather new information specifically directed at a current problem is called primary marketing research.
True
False
Services can be stored for later consumption.
True
False
Totally new products that have never been seen by customers are not often introduced.
True
False
Businesses gain efficiency by producing large amounts of products at one time.
True
False
Personalized promotion is the most effective and least expensive form of marketing communication.
True
False
Choosing target markets and studying their needs and decision-making processes can make promotion more effective.
True
False
Which of the following would NOT generally be considered one of the marketing functions?
pricing
repairing
promotion
selling
Which marketing function involves communicating directly with potential customers to determine their needs?
financial analysis
pricing
product and service management
selling
Which of the following is a function of promotion?
advertising
budgeting for marketing activities
improving products
market research
What are the four elements of a marketing mix?
cost, location, time and advertising
demographics, income, supply and demand
product, price, place, promotion
consumers, manufacturers, retailers and distributers
The first step in the consumer decision-making process is to
recognize a need.
make a purchase decision.
select and evaluate decisions.
gather information.
This type of marketing research study gathers information from people using a carefully planned set of questions.
secondary research
experiment
observation
survey
Additions and improvements to an existing product are called
brand names
product features
guarantees
warranties
Services are intangible. This means that
they have no physical form.
their availability must match their demand at a specific time.
they cost more than products.
there will be differences in the type and quality of service provided.
Product Cost + Operating Expenses +Profit =
markup.
selling price.
gross cost.
markdown.
Businesses that take part is a channel of distribution are called
distributors.
consumers
retailers.
channel members.
Personal selling is usually done
on the Internet
by telephone
via advertising
face-to-face with each customer.
The most known and used type of mass promotion is
personal selling.
advertising.
publicity.
door-to-door selling.
Contests, games and giveaways are all examples of
sales promotion.
publicity.
personalized promotion.
public relations.
