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BTM Final Exam Study Material - Management Portion

Total questions: 88

Worksheet time: 44mins

Name
Class
Date
1.

Today it is difficult to define economies in terms of national borders.

a)

True

b)

False

2.

A country can have an absolute advantage in only one area.

a)

True

b)

False

3.

Without foreign trade, all of the items you buy would cost less, because they would not need to be shipped here from other lands.

a)

True

b)

False

4.

A nation with a trade surplus is said to have a favorable trade position.

a)

True

b)

False

5.

It is possible for the United States to have a trade surplus with one country and a trade deficit with another.

a)

True

b)

False

6.

Some countries limit the amount of money their citizens can take out of the country when they travel.

a)

True

b)

False

7.

Because of international trade, all nations of the world use the same banking system.

a)

True

b)

False

8.

When a country has a favorable balance of payments, the value of its currency is usually constant or rising.

a)

True

b)

False

9.

Countries that devote most of their economies to agriculture usually provide more and better goods and services for their citizens.

a)

True

b)

False

10.

A joint venture is an agreement among two or more countries to remove duties and trade barriers on products traded among them.

a)

True

b)

False

11.

The making, buying and selling of goods and services within a country is called

a)

international business

b)

world trade

c)

importing

d)

domestic business

12.

Goods and services sold to other countries are called

a)

exports

b)

tariffs

c)

imports

d)

contraband

13.

The difference between a country's total exports and total imports is called the

a)

foreign debt

b)

balance of trade

c)

trade surplus

d)

trade deficit

14.

The difference between the amount of money that comes into a country and the amount that goes out is called

a)

balance of payments

b)

balance of trade

c)

foreign debt

d)

all of the above are correct

15.

Which of the following scenarios is likely to cause the value of a country's currency to rise?

a)

prolonged inflation

b)

sudden change in government

c)

increased demand for the nation's products and currency

d)

higher interest rates

16.

Which of the following is NOT a cultural/social factor that affects international business?

a)

language

b)

religion

c)

values

d)

climate

17.

A tax that a government places on certain imported products is called a(n)

a)

quota

b)

embargo

c)

tariff

d)

divestiture

18.

A limit that a government places on the quantity of a product that may be exported or imported during a given period is called a

a)

tariff

b)

quota

c)

luxury tax

d)

trade surplus

19.

What is a free-trade zone?

a)

A selected area where products can be imported duty-free and then stored, assembled or used in manufacturing.

b)

A selected area where importers and exporters can trade or exchange products without money changing hands.

c)

A specific point in the growth of a country's economy where trade with other nations becomes economically advantageous.

d)

A specific point in a product's life cycle at which the government allows the manufacturer to freely sell the product in the global marketplace.

20.

Common market members

a)

impose high tariffs on one another's products

b)

produce and sell exactly the same products.

c)

prohibit one another's workers from moving freely across borders.

d)

have a common external duty on products being imported from other non member countries.

21.

A country in which a multinational company conducts business activities is called the

a)

home country

b)

host country

c)

economic community

d)

free-trade zones

22.

Selling the right to use some intangible property for a fee or a royalty is called

a)

a joint venture

b)

franchising

c)

a free trade agreement

d)

licensing

23.

The largest number of US businesses have no employees other than the owner.

a)

True

b)

False

24.

All businesses make products.

a)

True

b)

False

25.

Non profit corporations do not have to pay corporate income taxes.

a)

True

b)

False

26.

Only very large businesses can become corporations.

a)

True

b)

False

27.

Many businesses fail in their first 5 years of business.

a)

True

b)

False

28.

Most businesses use a functional organizational structure.

a)

True

b)

False

29.

A span of control is a diagram that shows the structure of an organization.

a)

True

b)

False

30.

About what percentage of US businesses employ more than 100 workers?

a)

less than 1%

b)

5%

c)

20%

d)

35%

31.

Every business performs all of the following activities EXCEPT

a)

maintaining business records

b)

manufacturing products

c)

raising capital

d)

buying goods and services

32.

Business Activities start with

a)

service businesses

b)

producers

c)

intermediaries

d)

marketers

33.

Proprietorships

a)

are owned and controlled by two or more people who have entered into an agreement.

b)

account for the largest percentage of business revenues in the US.

c)

are the easiest form of business to start

d)

protect the liability of the business owners to only the amount of money they have invested directly in the business.

34.

Of the MAJOR forms of business ownership in the US, the most difficult to form is a

a)

partnership

b)

franchise

c)

corporation

d)

proprietorship

35.

Which of the following would a partnership agreement NOT specify?

a)

the business name

b)

the number of hours per week the business will operate

c)

the amount of investment of each partner

d)

the level of authority each partner has

36.

A written legal document defining ownership and operating procedures and conditions for a corporation is called the

a)

corporate code of ethics

b)

partnership agreement

c)

articles of confederation

d)

articles of incorporation

37.

The people who make the major policy and financial decisions for a corporation are called the

a)

stockholders

b)

owners

c)

board of directors

d)

partners

38.

A(n) ___________ is a written contract granting permission to operate a business to sell products and services in a set way.

a)

license

b)

cooperative agreement

c)

partnership agreement

d)

franchise

39.

A precise statement of results a business expects to achieve is a

a)

mission statement

b)

goal

c)

policy

d)

procedure

40.

A major advantage of functional organizational structure is that

a)

people work with others who have the same skills as them

b)

all of the people with similar jobs will be paid the same salary

c)

people working in one function have little interaction with people in other parts of the business

d)

people often become more focused on their specific function than on the success of the whole business.

41.

Planning involves the effort to direct and lead people to accomplish the planned work of the organization.

a)

True

b)

False

42.

Every manager gies the same amount of time and attention to each of the management functions.

a)

True

b)

False

43.

Supervisors often have non-management duties in addition to their management work.

a)

True

b)

False

44.

Work groups are an ineffective way for employees to gain experience with management activities.

a)

True

b)

False

45.

In strategic management, managers are less directive and involve employees in decision making.

a)

True

b)

False

46.

Management is the ability to motivate individuals and groups to accomplish goals.

a)

True

b)

False

47.

The most effective leaders treat everyone alike.

a)

True

b)

False

48.

Influence enables a person to affect the actions of others.

a)

True

b)

False

49.

Almost everyone has the same beliefs about what constitutes ethical behavior.

a)

True

b)

False

50.

It is much more important for employees to practice ethical behavior than it is for managers to practice it.

a)

True

b)

False

51.

Which one of the management functions involves analyzing information, setting goals, and making decision about what needs to get done.

a)

organizing

b)

implementing

c)

planning

d)

controlling

52.

The staffing management functions

a)

includes all of the activities involved in obtaining and compensating employees.

b)

means identifying and arranging the resources needed to get the job done.

c)

measures how well an organization is accomplishing its goals.

d)

involves getting day-to-day work of the organization done.

53.

Just one person is MOST likely responsible for all of the management functions in a

a)

new small business.

b)

partnership.

c)

large corporation.

d)

multinational corporation.

54.

Which of the following is probably NOT a mid-management job?

a)

customer service manager

b)

information technology manager

c)

marketing manager

d)

vice-president of human resources

55.

Executives spend most of their time on

a)

planning and controlling activities.

b)

planning and organizing activities.

c)

implementing, staffing, and controlling activities.

d)

organizing and implementing activities.

56.

Employees at the first level of management in a business are

a)

mid-managers.

b)

supervisors

c)

entrepreneurs.

d)

executives.

57.

The way a manager treats and involves employees is called

a)

entrepreneurship.

b)

influence.

c)

management style.

d)

leadership.

58.

In which of the following situations should a manager use tactical management?

a)

when the work is routine with new challenges.

b)

when working with part-time or temporary employees

c)

when employees are doing work they enjoy

d)

when the manager wants to improve group relations

59.

The combined use of tactical and strategic management styles is known as

a)

mixed management

b)

mismanagement

c)

management by committee

d)

management by others

60.

This leadership characteristic involves making decisions carefully.

a)

initiative

b)

communication

c)

judgement

d)

understanding

61.

All leaders need to be dependable, which means that they

a)

are able to listen, speak and write effectively.

b)

can look at all sides of an issue before making decision.

c)

respect the feelings and needs of the people they work with.

d)

follow through on commitments.

62.

Which of the following is NOT an important human relations skill needed by leaders and managers?

a)

high level of education

b)

self understanding

c)

understanding of others

d)

team building

63.

Sources of job satisfaction include

a)

assignments employees do not like.

b)

recognition from supervisors for a job well done

c)

ineffective communication

d)

poor working conditions

64.

Ethical behavior consists of

a)

the actions of individuals and groups

b)

the results of actions

c)

keeping in line with the companies policies and values

d)

All of these.

65.

Mission Statements

a)

are the guidelines that direct employees' behavior.

b)

describe the reason businesses exists and what they want to accomplish.

c)

are written explanations of how specific business ideas will be carried out.

d)

are the principles of conduct governing an individual or group.

66.

Not all marketing is directed at consumers.

a)

True

b)

False

67.

Marketing activities often cost 50 percent or more of the selling price of a product or service.

a)

True

b)

False

68.

The first step in developing a marketing strategy is to create a marketing mix.

a)

True

b)

False

69.

The consumer decision-making process is different for final consumers than for business consumers.

a)

True

b)

False

70.

Studies carried out to gather new information specifically directed at a current problem is called primary marketing research.

a)

True

b)

False

71.

Services can be stored for later consumption.

a)

True

b)

False

72.

Totally new products that have never been seen by customers are not often introduced.

a)

True

b)

False

73.

Businesses gain efficiency by producing large amounts of products at one time.

a)

True

b)

False

74.

Personalized promotion is the most effective and least expensive form of marketing communication.

a)

True

b)

False

75.

Choosing target markets and studying their needs and decision-making processes can make promotion more effective.

a)

True

b)

False

76.

Which of the following would NOT generally be considered one of the marketing functions?

a)

pricing

b)

repairing

c)

promotion

d)

selling

77.

Which marketing function involves communicating directly with potential customers to determine their needs?

a)

financial analysis

b)

pricing

c)

product and service management

d)

selling

78.

Which of the following is a function of promotion?

a)

advertising

b)

budgeting for marketing activities

c)

improving products

d)

market research

79.

What are the four elements of a marketing mix?

a)

cost, location, time and advertising

b)

demographics, income, supply and demand

c)

product, price, place, promotion

d)

consumers, manufacturers, retailers and distributers

80.

The first step in the consumer decision-making process is to

a)

recognize a need.

b)

make a purchase decision.

c)

select and evaluate decisions.

d)

gather information.

81.

This type of marketing research study gathers information from people using a carefully planned set of questions.

a)

secondary research

b)

experiment

c)

observation

d)

survey

82.

Additions and improvements to an existing product are called

a)

brand names

b)

product features

c)

guarantees

d)

warranties

83.

Services are intangible. This means that

a)

they have no physical form.

b)

their availability must match their demand at a specific time.

c)

they cost more than products.

d)

there will be differences in the type and quality of service provided.

84.

Product Cost + Operating Expenses +Profit =

a)

markup.

b)

selling price.

c)

gross cost.

d)

markdown.

85.

Businesses that take part is a channel of distribution are called

a)

distributors.

b)

consumers

c)

retailers.

d)

channel members.

86.

Personal selling is usually done

a)

on the Internet

b)

by telephone

c)

via advertising

d)

face-to-face with each customer.

87.

The most known and used type of mass promotion is

a)

personal selling.

b)

advertising.

c)

publicity.

d)

door-to-door selling.

88.

Contests, games and giveaways are all examples of

a)

sales promotion.

b)

publicity.

c)

personalized promotion.

d)

public relations.