Worksheetsrespect is key to success in sales
Total questions: 10
Worksheet time: 5mins
what are 3T in ethics of respect?
To listen the opinion of customer
To provide a high productivity
To treat customer the same way
To accept customer diversity
A complaint is any expression of
anger.
gratitude.
dissatisfaction.
You can best determine the customer’s needs by gathering information through careful observation and by:
Asking the customer thoughtful questions
Studying all literature on the products you sell so you can answer questions.
Telling the customer everything you know about your products
Which statement about respect to customer is correct?
Excellent respect to customer results in lower wages.
Excellent respect to customer results in a more positive business reputation.
Excellent respect to customer results in fewer loyal customers.
NOT the benefits of behaving in an ethical manner:
Customer uncaring
Customer loyalty
Customer satisfaction
Which is a way to gain customer satisfaction?
Slow service
Confidence in service
Not dealing with problems
An example of respecting customers is the sales manager lists principles that support customer complaint handling policy and principles for resolving conflicts.
TRUE
FALSE
The customer feedback provided can be in the form of
suggestions
comments
complaints
all of these
Customer complaints should be welcomed because they provide an opportunity to learn about problems so improvements can be made.
TRUE
FALSE
Your ultimate goal as a sales manager is to:
Be the top sales manager in your company
Satisfy the customer
Provide service to as many customers as you can
