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KM Sharing #8- Sharing on Learning Market & Consultancy

Total questions: 10

Worksheet time: 2mins

Name
Class
Date
1.

INSTEP has experienced a net loss since the past 5 years due to the followings EXCEPT

a)

High fixed cost

b)

Reduction of asset utilisation

c)

Prolonged impact of global pandemic

d)

Limited sight on technology application & direction

2.

Highest percentage of 2021 target revenue is contributed by clients from...

a)

International SEA & Asia Pacific

b)

International Africa & Middle East

c)

Domestic PETRONAS

d)

Domestic Non-PETRONAS

3.

Lowest rating received through Customer Satisfaction Survey (CSS) 2020 was for...

a)

Invoice/receipt was issued on time

b)

Joining instruction was clear & effective

c)

INSTEP personnel have good product knowledge

d)

Programme content in the proposal meets our requirement

4.

What did existing clients rate our services & offerings during Customer Satisfaction Survey (CSS) 2020 exercise?

a)

Excellent

b)

Good

c)

Average

d)

Poor

5.

In order to stay abreast & relevant, we need to shift our conventional learning to...

a)

Expand facilities utilisation beyond learning

b)

Create new business opportunity thru strategic partnership

c)

Integration with PETRONAS to default INSTEP as solutions partner

d)

Fit-for-purpose blended learning solutions

6.

When is the latest revision of PTTSB’s pricing guideline?

a)

August 1957

b)

March 2018

c)

March 2020

d)

March 2021

7.

CPM stands for?

a)

Cost Plus Method

b)

Cost Plus Minus

c)

Cost Plus Master

d)

Cost Plus Money

8.

What is the range of cost plus applicable for third party cost?

a)

1 – 5 %

b)

1 – 10 %

c)

1 – 15 %

d)

1 – 20 %

9.

Net profit can be maximized by...

a)

Hire learning vendors to deliver OTS modules

b)

Utilising internal resources & reduce dependency to external services

c)

Maximising external services & reduce utilisation of internal resource

d)

Color printing for all learning materials

10.

LC Nur Iman is managing client portfolio of...

a)

Domestic - Upstream

b)

Domestic - Downstream

c)

International - Africa & Middle East

d)

International - SEA & Asia Pacific