WorksheetsYTL Hotels Orientation
Total questions: 11
Worksheet time: 5mins
What is the YTL Hotels Philosophy?
Treasured Places, Treasured Moments
We don’t just build properties. We craft inspired experiences.
The Art of Hospitality
One Island, One Resort
Which property was the first YTL Hotels and when was it opened?
The Majestic Hotel Kuala Lumpur, Year 1985
The Ritz-Carlton, Kuala Lumpur, Year 1985
Pangkor Laut Resort, Year 1985
AC Hotel Kuala Lumpur, Year 1985
How many properties does
YTL Hotels own in Malaysia?
13
12
15
18
20
YTL Hotels has a total of how many CE Values?
8
7
14
12
Which portfolio does Pangkor Laut Resort belong to?
Luxury Escapes
Luxury Resorts
Classic Hotels
Luxury Spas
Which portfolio does JW Marriott, Kuala Lumpur belong to?
Luxury Escapes
Classic Hotels
Luxury Hotels
Muse
Which portfolio does The Majestic Hotel, Kuala Lumpur belong to?
Luxury Hotels
AC Hotels
Classic Hotels
Luxury Resorts
Which portfolio does Cameron Highlands Resort belong to?
Luxury Resorts
Classic Hotels
Luxury Escapes
Muse
What does CE stand for?
Crafting Experiences
Customer Experiences
Customer Expectations
Customer Evaluations
CE Responsibility # 2 talks about what?
I use my guest’s name. I always respect my guest and make them feel at home
I never say “NO”. I always go the extra mile to delight and pamper my guest
I respect my guest, my fellow stars and our company. I treat everyone the way I would like to be treated.
CE responsibility #8 talks about what?
I own and immediately resolve my guest’s problems.
I thank our guest’s for giving us an opportunity to improve our services
There is always a way to do things better - strive for it. I always think out of the box and share my ideas and creativity
I have opportunity to continuously learn and grow.
I am maximizing my talents every day.
