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Service sector fun

Total questions: 10

Worksheet time: 6mins

Name
Class
Date
1.

To create successful new products, a company must understand consumers, markets, & competitors and:

a)

develop a great advertising campaign.

b)

have a strong Web site to push the product

c)

adopt a push rather than pull promotional concept.

d)

develop products that deliver superior value to consumers.

2.

A successful brand has an ________

a)

Communication skills

b)

USP

c)

Administrative sklll

d)

Leadership skill

3.

A successful brand has an __________

a)

Extensive Distribution Network

b)

Sales manager

c)

Marketing information systems

d)

Higher maintenance cost

4.

Continuous __________ brings success to the brand

a)

Human skills

b)

Innovation

c)

Ineffective positioning strategy

d)

Customer awareness

5.

The success of a brand can be contributed to its __________

a)

Effective Advertising Campaigns

b)

Lack of crm

c)

Stress resilience skills

d)

Opinion leaders

6.

__________ brand is marketed by Mondelez international

a)

Mercedes

b)

Cadburay Dairy milk 🥛

c)

Mc Donald

d)

Nestle

7.

A company can’t expect customers to be loyal when there is lack of _________ in its marketing activities

a)

Diverse portfolio of products

b)

Consistency

c)

New ideas

d)

All of above

8.

To gain success at the market place, the marketer must associate its brand with some definite identity. For example, the brand Dove is associated with ______

a)

Luxury

b)

Soft skin

c)

Design of soap

d)

Good packing

9.

The success of brand largely depends on CRM to maximise

a)

Customer awareness

b)

Customer loyalty

c)

Consistency

d)

Unique Brand Slogan

10.

After sale service is vital for product’s success, especially in the case of consumer durables, office equipment and machinery.

Therefore, a company must

a)

Select the committed and dedicated after sale service staff

b)

Train the after sale service staff to improve attitude, skills,etc

c)

Motivate the after sale services staff with proper incentives

d)

All of them