WorksheetsValentus Uptraining #5
Total questions: 10
Worksheet time: 5mins
Can the SkinCare sample pack be combined with the regular SkinCare products?
I do not know
They can be combined with SkinCare multi-packs at this time.
EU Dist Only
No
What is the average shipping time to the Canary Islands?
5 Business days
5-10 business days
The Hamburg warehouse has started to ship via DHL Express into the Canary Islands. Shipping times as of right now are averaging 4 business days!
COVID-19 won't allow shipping there
On an Adverse Reaction, what information is required before escalating the case?
We have to escalate the case immediately to our supervisor.
Depends on the adverse reaction if it's mild, medium, or severe
The order number the product was received in, the name of the product, and photographs of the lot number on the product, and details of the adverse reaction that occurred.
Not sure
The prop65 sticker will be added to products in the following states
California and New York
California
Texas and California
Washington and Nevada
What process do we follow for a refund processed to a prepaid card that has not been received?
We request the bank statement to verify if they have not received the refund
We follow the same process as normal credit cards
Not sure
We need to escalate before directing to contact the card company to see if the refund was processed through the merchant. Also, we do not ask for bank statements for prepaid cards.
Do we ship to Brazil?
We are not currently shipping to Brazil.
Yes, we ship to Brazil via DHL express
Brazil is a big market for Valentus
I think we do
Do we ship to P.O Boxes?
The customer has to contact the courier
Yes, we do
We ship to any addresses
Unfortunately, we do not recommend P.O Boxes as our shipping vendors do not recommend P.O Boxes.
If a customer reaches out about returning products, you must complete the following steps
Let the customer know they can send any unopened product back to us
Sales are final and return is not an option
1. Confirm the Order ID that they are inquiring about to ensure the order does in fact qualify for a refund/exchange
2. ALWAYS PROVIDE THE RETURN POLICY to the customer. This will ensure the customer knows ALL of the necessary information
Escalate
Does Valentus have offices in Australia?
Our offices are located in Sioux Falls only
We are required to have a corporate location in the area for product registration.
Most likely
No
Regarding the 3 skin care products, if there are any problems with the bottles working properly, what should we do?
Issue a product reship
Advise the customer to send the bottles back to the corresponding warehouse and issue a product reship. Include a note in admin and slack stating that the bottle was defective.
Ask the customer to select a different product
Issue a prorated refund
