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WorksheetsIntroduction to Operations Management
Total questions: 20
Worksheet time: 15mins
The inputs to a transformation process include all of the following except?
Materials
Land
People
Assembly
____ is an example of a pure good.
Restaurant
Coal Mining
Dentist
Education
Which of the following would not be an operations activity in a fast-food restaurant?
Advertising new salad dishes
Purchasing tomatoes
Planning the layout of the serving areas
Cooking hamburgers and fries
Current trends in operations management include all of the following except
Just-in-time performance
mass customization
empowered employees
mass production
Which of the following is not a typical attribute of goods?
output can be inventoried
often easy to automate
aspects of quality difficult to measure
production and consumption are separate
Which one of these is most related to mass customization?
Standardization
Modular Design
Sequential Design
D. Foam Design
An operations manager is not likely to be involved in
the design of goods and services to satisfy customers' wants and needs
the quality of goods and services to satisfy customers' wants and needs
the identification of customers' wants and needs
work scheduling to meet the due dates promised to customers
maintenance schedules
Which of the following is not one of the Ten Critical Decisions of Operations Management?
layout strategy
maintenance
process and capacity design
mass customization
supply chain management
Henry Ford is noted for his contributions to
standardization of parts
statistical quality control
assembly line operations
scientific management
time and motion studies
Which one of the following statements regarding operations management is true?
Inputs to a production system include capital and materials, but not human resources.
Operations management deals only with manufacturing organizations because service organizations do not have tangible outputs.
Typical inputs to a production system are processes and consumer goods.
Customer participation and information on performance are two special types of inputs to a production system.
Operations management is part of a production system that can be described in the following manner:
Organization: inputs --> processes --> outputs.
Which one of the following correctly describes a production system?
Airline: pilots--> planes--> transportation
Bank: tellers--> computer equipment--> deposits
Furniture manufacturer: wood--> sanding--> chair
Telephone company: satellites--> cables--> communication
Which of the following statements is more of a general characteristic of a manufacturing organization, as compared to a service organization?
Short-term demand tends to be highly variable.
Operations are more capital intensive.
Outputs are more intangible.
Quality is more difficult to measure.
Which one of the following statements is more of a general characteristic of a service organization, as compared to a manufacturing organization?
Output can be inventoried.
The response time is longer.
There is less customer contact.
The facilities tend to be smaller.
Which one of the following statements is more of a general characteristic of a service organization, as compared to a manufacturing organization?
Output can be inventoried.
The response time is longer.
There is less customer contact.
The facilities tend to be smaller.
Manufacturing processes usually have:
physical, durable output.
high levels of customer contact.
output that cannot be inventoried.
low levels of capital intensity.
What is Production?
The creation of transformation process
The creation of goods or services
The creation of feedback
The creation of value-added process
What is TRANSFORMATION PROCESS?
Control mechanism to measure the actual performance.
Basic materials needed for the purpose of producing goods.
The conversion of inputs into outputs.
The final result obtained after the transformation process.
Which are the TWO (2) characteristics of services?
Can be inventoried and Tangible product
Long interaction with customers and capital intensive
Capital intensive and Quality is objectively determined
High interaction with customers and Labor-intensive
Operations management _________________.
involve in obtain funds and tracks the finance performing
is the set of activities that transforming inputs into outputs
creates demand and get customers
involve the management of employee from recruitment to retirement
Which of the given answer is the characteristics of the services?
often knowledge base
production usually separate from consumption
can be inventoried
low customer interaction
