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WorksheetsKC 36
Total questions: 10
Worksheet time: 50mins
TRUE or FALSE: On Prime Days (June 21-22) please be sure that any customers asking for price matching to honor all requests. This is for all brands and customers. There is no need to escalate these to the channel, if any questions please ask Erin
true
false
Maybe
For International Replacements: Customer bought a product from the UK marketplace, would like a replacement sent to their address in The Republic of Ireland, we are unable to perform a fulfillment out of the UK marketplace. What should be done to assist?
Advise the customer that we are unable to process the order due to incorrect address
Ask the ustomer for an address within UK only
Raise to COA and BM
Ship out of the EU marketplace
TRUE or FALSE: When replying to Facebook and Instagram comments please be sure we are pointing the customer to our DTC site when necessary.
true
false
Maybe
We still continue escalating issues regarding walmart orders in #walmart channel
true
false
Maybe
TRUE or FALSE: We CAN process Returns for Walmart customers.
true
false
Maybe
We need to send or report suspension in the brand channel and the suspension channel after creating a HALP ticket
true
false
Maybe
Insert Photo: What does it mean if you receive a High Alert like this?
The account is blocked and we need to report this to the Brand Manager as soon as possible. No further actions required.
The account is blocked and we need to create a HALP ticket immediately.
Close the Ameyo ticket, no other actions required.
All of the above.
What are the technical requirements for Product images?
Image pixel dimensions of at least 1000 or larger in either height or width preferred.
File names must consist of the product identifier (Amazon ASIN, 13-digit ISBN, EAN, JAN, or UPC) followed by a period and the appropriate file extension (Example: B000123456.jpg or 0237425673485.tif)<br />
A listing needs to have at least 9 images.
Spaces, dashes or additional characters in the filename will prevent your image from going online.
Tagging: What is the about tags disposition for this customer email? " Thank you for your quick resolve to my problem. I am sorry that you have to send a whole new unit but I am grateful for your kindness and desire to honor your product. Good review to follow once I make a brew. "
Product Question - Post-purchase
Replacement
Positive Feedback
FBA / Shipping -Where's My Item?
Brands that we do NOT support.
Hola! Music
Liebfeld
Safe Rest
Giggle n Go
