WorksheetsCMMI V2.0 CAR Workshop Pre-Test
Total questions: 15
Worksheet time: 15mins
Name
Class
Date
1.
The goal(s) of a preventive action is/are:
a)
a. Improve employee performance review
b)
b. Improve the quality management system
c)
c. Keep track of nonconformances
d)
d. Determine the magnitude and risk of a problem
2.
Once the preventive action has been identified, what are the appropriate next step?
a)
a. Notify the process owner
b)
b. Preform a root cause analysis and notify the process owner
c)
c. Complete the action and inform the process owner
d)
d. Specify the needed action, assign responsibility, and implement the action
3.
An appropriate corrective action is:
a)
a. The action you think is most likely to eliminate the problem
b)
b. The action you think is most likely to prevent the problem from recurring
c)
c. Appropriate to the magnitude and risk of the problem
d)
d. All of the above.
4.
When performing root cause investigation, which should you avoid?
a)
a. Determining what process was not adequate and why
b)
b. Identifying the person who caused it.
c)
c. Accept the group’s reason as the ultimate root cause
d)
d. B and C
5.
Who should work on a root cause analysis?
a)
a. Area supervisors
b)
b. Quality Assurance personnel
c)
c. The people who are closest to the work on a daily basis
d)
d. The person who identified the nonconformity
6.
When is root cause analysis required?
a)
a. To address nonconformities identified during audits
b)
b. When a customer is dissatisfied
c)
c. For failing a test
d)
d. A and C
7.
“Action to eliminate the cause of a nonconformity and to prevent recurrence” is called a:
a)
a. Corrective Action
b)
b. Preventive Action
c)
c. Correction
d)
d. Control
8.
Which Capability Area addresses Causal Analysis and Resolution?
a)
a. Ensuring Quality
b)
b. Supporting Implementation
c)
c. Improving Performance
d)
d. Engineering & Developing Products
9.
Under which Category is Causal Analysis and Resolution?
a)
a. Doing
b)
b. Managing
c)
c. Enabling
d)
d. Improving
10.
CAR requires the identification and address of causes of selected ________?
a)
a. Products
b)
b. Processes
c)
c. Outputs
d)
d. Outcomes
11.
When should CAR be performed?
a)
a. When process performance exceeds expectations
b)
b. When a work product significantly deviates from its requirements
c)
c. When a process does not meet its quality and process performance objectives
d)
d. All of the Above
12.
Which tool can be used for identifying the likely root cause/s?
a)
a. Histogram
b)
b. Ishikawa Diagram
c)
c. Pie Chart
d)
d. Mind Map
13.
Which PA closely interacts with CAR?
a)
a. DAR
b)
b. PCM
c)
c. PAD
d)
d. All of the Above
14.
Root cause analysis is the process of finding the ____________ that is causing the symptoms
a)
a. Main issue
b)
b. Latest issue
c)
c. Effect
d)
d. None of the Above
15.
The __________ principle is at the core of the root cause analysis
a)
a. Static and dynamic
b)
b. Root and symptom
c)
c. Cause and effect
d)
d. All of the Above.
100 %
