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Organizational Behaviour

Total questions: 121

Worksheet time: 2hrs 16mins

Name
Class
Date
1.

________ is defined as ʺthe multidisciplinary field that seeks knowledge of behavior in organizational settings by systematically studying individual, group, and organizational processes. [C1]

a)

Industrial psychology

b)

Organizational psychology

c)

Behavioral science

d)

Organizational behavior

2.

Organizational behavior focuses on three interrelated levels of analysis: [C1]

a)

emotions, intentions and actions

b)

planning, executing and results

c)

planning, executing and results

d)

thinking, feeling, and acting

3.

A(n) ________ is defined as a structured system consisting of groups and individuals working together to meet some agreed-upon objectives. [C1]

a)

task force

b)

team

c)

organization

d)

open system

4.

Classical organizational theory focused on ....... [C1]

a)

establishing the means of controlling worker activities

b)

effectively organizing the work of individuals

c)

the efficient structuring of organizations

d)

the effective allocation of monetary incentives

5.

The field of organizational behavior focuses on three interrelated levels of analysis: attitudes, intentions, and behavior. [C1]

a)

True

b)

False

6.

Organizational behavior seeks to make organizations more profitable by addressing the treatment of people and the way they do their jobs. [C2]

a)

True

b)

False

7.

Organizational behavior researchers seek to find the one best way to motivate people. [C1]

a)

True

b)

False

8.

_______________ is the sum totality to which an individual acts and reacts

a)

Perception

b)

Attitude

c)

Motivation

d)

Personality

9.

Talkative and sociable people are

a)

Introvert

b)

Extrovert

c)

Agreeable

d)

Sensing

10.

Person capable of controlling emotion

a)

Instability

b)

Stability

c)

Stressors

d)

None

11.

Traits are defined as:

a)

b. relatively enduring characteristics that influence our behaviour across many situations

b)

c. unconscious tendencies to act in different ways according to the situation

c)

a. physical characteristics that distinguish us from other people

d)

d. permanent personality tendencies that determine our behaviour in any situation

12.
The study of individual behavior and group dynamics in organizational settings describes the content of study in:
a)
Organization Theory
b)
Organization Design
c)
Organizational Behavior
d)
Organizational Development
13.
Which organizational variable(s) is(are) important to the study of group dynamics?
a)
organization structure
b)
role conflict and ambiguity
c)
job task
d)
heirarchy of authority
14.
The description of an organization as more like a snake pit, with daily conflict, distress, and struggle, would come from which level within the organization?
a)
group level
b)
organizational level
c)
individual level
d)
department level
15.
The science of human behavior and individual differences is:
a)
anthropology
b)
sociology
c)
engineering
d)
psychology
16.
The Hawthorne studies uncovered the importance of:
a)
the workflow and scheduling of work for production efficiency
b)
delegating authority downward and throughout the organization
c)
the informal organization and its impact on productivity
d)
viewing an organization as clockworks
17.

A(n) ________ is defined as a structured system consisting of groups and individuals working together to meet some agreed-upon objectives. [C1]

a)

task force

b)

team

c)

organization

d)

open system

18.

OB enables ________ to inspire and motivate employees towards higher productivity and better results

a)

Managers

b)

Shareholders

c)

Government

d)

Employees

19.
The description of an organization as more like a snake pit, with daily conflict, distress, and struggle, would come from which level within the organization?
a)
group level
b)
organizational level
c)
individual level
d)
department level
20.

Q1. Organization structure primarily refers to

a)

a. how activities are coordinated & controlled

b)

b. how resources are allocated

c)

c. the location of departments and office space

d)

d. the policy statements developed by the firm

21.

A study of the culture and practises in different societies is called

a)

a) Personality

b)

b) Anthropology

c)

c) Perception

d)

d) Attitudes

22.

Forces affecting organisational behaviour are

a)

a) People

b)

b) Environment

c)

c) Technology

d)

d) All of the above

23.

Organisational behaviour is

a)

a) A science

b)

b) An art

c)

c) A science as well as an art

d)

d) None of the above

24.

The field of organisational behaviour is primarily concerned with

a)

a) The behaviour of individual and groups.

b)

b) How resources are effectively managed.

c)

c) Control processes and interactions between organisations, external context.

d)

d) Both a and c.

25.

Which of the following frameworks is based on the expectancy, demand and incentive concepts

a)

a) The cognitive framework

b)

b) The behaviouristic framework

c)

c) The social learning framework

d)

d) The supportive framework

26.

The social science discipline that focuses directly on understanding and predicting individual behaviour is known as

a)

A. psychology

b)

B. sociology

c)

C. anthropology

d)

D. political science

27.

People who work in the Human resource department should have a knowledge of

a)

A. organisational behaviour

b)

B. IT

c)

C. Finance

d)

D. marketing

28.

From what root discipline(s) does the study of organisational behaviour borrow its core concepts?

a)

A. Psychology.

b)

B. Sociology

c)

C. Anthropology.

d)

D. All of the above.

29.

Perceptual errors is not

a)

Stereotype

b)

Halo Effect

c)

Similarity error

d)

None of the above

30.

What are the three determinants of behaviour in organizations?

a)

People, technology, structure

b)

Group, Individual, management

c)

Individuals, Groups, Structure.

d)

Personality, perception, attitudes

31.

Which is not a psychological factors?

a)

Personality

b)

Perception

c)

Values

d)

Age

32.

---------- persons look inward and experience and process their thoughts and ideas within themselves

a)

Introvert

b)

Extrovert

c)

Ambivert

d)

judging

33.

-------- represents system of values, norms and ethics that guide a person to behave properly in the society

a)

Id

b)

Ego

c)

Super Ego

d)

Super Id

34.

Showing repetitive behaviour is known as --------------

a)

Stereotype

b)

Retrogression

c)

Primitivation

d)

Withdrawal

35.
Organizational behavior is an academic field devoted to understanding individual and group behavior, interpersonal processes, and organizational dynamics.
a)
TRUE
b)
FALSE
36.
Learning about organizational behavior will help individuals develop a better work-related understanding about themselves and others.
a)
TRUE
b)
FALSE
37.
As management research progressed, emphasis was placed on the human factor with respect to individual attitudes, group dynamics, and relationships between managers and workers.
a)
TRUE
b)
FALSE
38.
Progressive workplaces today look and act very similar to those of the past.
a)
TRUE
b)
FALSE
39.
_____ are enduring characteristics that describe an individual's behavior.
a)
a. Personality traits
b)
b. Individual dimensions
c)
c. Value systems
d)
d. Terminal values
40.
Machiavellianism, self-esteem, self-monitoring, propensity for risk taking, and Type A are all examples of _____.
a)
a. Personality attributes
b)
b. Compensable skills
c)
c. Genetically heritable traits
d)
d. Core competencies
41.
Machiavellianism, self-esteem, self-monitoring, propensity for risk taking, and Type A are all examples of _____.
a)
a. Personality attributes
b)
b. Compensable skills
c)
c. Genetically heritable traits
d)
d. Core competencies
42.

What are the three determinants of behaviour in organizations?

a)

People, technology, structure

b)

Group, Individual, management

c)

Individuals, Groups, Structure.

d)

Personality, perception, attitudes

43.
When a manager states, "Mary is an outstanding employee because she has a high need for achievement," the manager is using which explanation for Mary's behavior?
a)
internal
b)
external
c)
interactive
d)
cultural
44.
scope of OB does not include 
a)
leadership 
b)
perceptions 
c)
job design 
d)
technology
45.

Which of the following sequences has perceptual processes in the correct order?

a)

reception; interpretation; transmission

b)

transmission; interpretation; transduction

c)

reception; transduction; transmission

d)

organisation; transmission; reception

46.

What is the process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment?

a)

interpretation

b)

environmental analysis

c)

social verification

d)

outlook

e)

perception

47.

Two people see the same thing at the same time yet interpret it differently. Where do the factors that operate to shape their dissimilar perceptions reside?

a)

the perceivers

b)

the target

c)

the timing

d)

the context

e)

the situation

48.

When individuals observe another person’s behavior, they attempt to determine whether it is internally or externally caused. This phenomenon is most directly relevant to which of the following?

a)

a.the Pygmalion effect

b)

projection theory

c)

attribution theory

d)

selective perception theory

e)

expectancy theory

49.

You have heard that the teacher believes that men perform better in oral presentations than women. What shortcut has the teacher used in this case?

a)

the halo effect

b)

the contrast effect

c)

Projection

d)

Stereotyping

e)

prototyping

50.
Katie is sure that she was fired because her boss was a total jerk and didn't like her. 
What is this an example of? 
a)
Internal Attribution
b)
External Attribution
c)
Self-Serving Bias
d)
Self-Effacing Bias
51.
The science of actions and mental processes of people and animal is called what? 
a)
Psychology
b)
Philosophy
c)
Attribution Theory
d)
Social Psychology
52.

Which one is NOT part of the big five?

a)

Openness

b)

Conscientiousness

c)

Introversion

d)

Extraversion

e)

Agreeableness

53.

____________ is known as “the father of scientific management.”

a)

Fredrick W. Taylor

b)

Henry Fayol

c)

Robert Owen

d)

None of these

54.

Forces affecting organisational behaviour are

a)

People

b)

Environment

c)

Technology

d)

All of the above

55.

Hawthorne Studies is related to which stage of the organisational behaviour evolution

a)

Industrial revolution

b)

Scientific management

c)

Organisational behaviour

d)

Human relations movement

56.

In present context, challenges for OB are

a)

Employee expectation

b)

Workforce diversity

c)

Globalization

d)

All of the above

57.

Which of the following forms the basis for the autocratic model of OB

a)

Obedience

b)

Authority

c)

Power

d)

Dependence on boss

58.

OB focuses at 3 Levels-

a)

Individuals, Organisation, Society

b)

Society, Organisation, Nation

c)

Employee, Employer, Management

d)

Individual, Groups, Organisation

59.

High rate of ______________ increase cost and tend to place less experienced employee in job

a)

Training

b)

Absenteeism

c)

Employee Turnover

d)

Strikes

60.

A manager with good ________________________ can make the work place more pleasant

a)

Communication

b)

knowledge

c)

experience

d)

Interpersonal Skills

61.

Organization structures

a)

affect group behavior more than individual behavior

b)

change rapidly to meet environmental and market changes

c)

contribute positively to organizational performance

d)

can be defined simply as activities that occur regularly

62.

Groups created by managerial decision in order to accomplish stated goals of the organization are called

a)

formal groups

b)

informal groups

c)

task groups

d)

interest groups

63.

_____________ is the force of action or motivation.

a)

Behaviour

b)

Stimulus

c)

Perception

d)

Attitude

64.

____________________ is a Study of individual Behaviour

a)

Anthropology

b)

Psychology

c)

political science

d)

sociology

65.

____________________ is a Study of Group Behaviour

a)

Anthropology

b)

Psychology

c)

physiology

d)

sociology

66.

What management theory states that employees are inherently motivated and should be left to complete their work without supervision?

a)

Theory X

b)

Theory Y

c)

Maslows theory

d)

Herzberg,s theory

67.

This type of manager believes they need to help develop employee potential:

a)

Theory Z

b)

Theory Y

c)

Theory X

d)

Theory XY

68.

__________ involves anxiety and doubt caused by an overload of unfamiliar expectations and social clues

a)

Organizational culture

b)

Organizational climate

c)

Cultural shock

d)

Cross culture

69.

_____________________ relates to "how it feels" to work in an organization

a)

Organizational culture

b)

Organizational climate

c)

Cultural shock

d)

Cross culture

70.

The three dimensions of self-efficacy are...

a)

Magnitude, Strength, Generality

b)

Confidence, perseverance, optimism

c)

Confidence, Optimism, self-evaluation

d)

Optimism, Self-evaluation, perseverance

71.

Albert Bandura’s view that behavior is a function of continuous interaction between cognitive (person), behavioral, and environmental determinants known as...

a)

Social learning

b)

Social exchange

c)

Leader-member exchange

d)

Group learning

72.

Action that increases the likelihood of a particular behavior.

a)

negative reinforcement

b)

learning

c)

positive reinforcement

d)

attitude

73.

Process whereby a person faces immediate

response alternatives involving different consequences; and selects or modifies behavior by managing cognitive processes, causes, or consequences.

a)

self-confidence

b)

self-efficacy

c)

behavioral self management

d)

pygmalion effect

74.

Degree of quantitative precision of goal

a)

Goal difficulty

b)

Goal commitment

c)

Goal accomplishment

d)

Goal specificity

75.

Rewards external to the job, such as pay, promotion, or fringe benefits.

a)

Challenge

b)

Intangible rewards

c)

Extrinsic rewards

d)

Intrinsic rewards

76.

Rewards that are part of the job itself: the responsibility, challenge, and feedback characteristics of the job.

a)

Challenge

b)

Intangible rewards

c)

Extrinsic rewards

d)

Intrinsic rewards

77.

A sense of identification, loyalty, and involvement expressed by an employee toward the organization or unit of the organization...

a)

Loyalty

b)

Commitment

c)

Rewards

d)

Recognition

78.

Maslow believed that we are motivated by our needs.

a)

True

b)

False

79.
When parents say "you will never be good enough to go to college"  they are not helping their child achieve 
a)
safety and security
b)
love and belonging
c)
esteem
d)
self actualization
80.
What is the order of needs, from bottom to top?
a)
safety, physiological, love, esteem, self-actualization
b)
self-actualization, esteem, love, safety, physiological
c)
physiological, safety, love, esteem, self-actualization
d)
There is not order
81.
Which of the following is NOT a need as identified by Maslow?
a)
Hygiene
b)
Esteem
c)
Self-actualisation
d)
Social
82.
 Which is NOT a dimension in Maslow's Hierarchy of Needs? 
a)
Ego
b)
Physiological
c)
Safety
d)
Esteem
83.
Maslow described the process of reaching Self-Actualization using a model called the...
a)
Triangle of Death
b)
Triangle of Needs
c)
Hierarchy of Needs
d)
Drive Reduction
84.
Which of the following is a downside of democratic leadership?
a)
If group members lack motivation, it will lead to slacking off.
b)
When roles are unclear, this will lead to uncompleted tasks.
c)
If leader makes all the decision, he/she can become stressed. 
85.

A force that influence your behavior is called

a)

theory

b)

motivation

c)

competence

86.

Extrinsic motivation includes your goals, values, and interests.

a)

False

b)

True

87.

Being accountable is

a)

Competence

b)

Responsibility

c)

Autonomy

88.

________ is self-government; freedom from external control.

a)

Autonomy

b)

Competence

c)

Control

89.

I went to school today because I wanted to learn.

a)

Intrinsic

b)

Extrinsic

90.

I am going to the military to make my parents proud.

a)

Intrinsic

b)

Extrinsic

91.

Which of these is NOT a monetary method of motivation?

a)

Comission

b)

Pay Rise

c)

Recognition

d)

Bonuses

92.

Which of these is NOT a category in Maslow's hierarchy of needs?

a)

Social

b)

Travel

c)

Esteem

d)

Safety

93.

Which of these roles would most likely be motivated by commission?

a)

Financial Director

b)

Sales Assistant

c)

Manager

d)

Producer

94.

Whose theory was X & Y?

a)

Taylor

b)

Maslow

c)

McGregor

d)

Herzberg

95.

Isaac feels like his hard work is never recognised. Which level of needs (Maslow) is not being satisfied?

a)

Self-Esteem

b)

Social

c)

Self-Actualisation

d)

Physiological

96.
Which of the following is a definition of self-actualisation need?
a)
National minimum wage 
b)
Sense of belonging
c)
Achieving one's innermost desire
d)
Feeling secured
97.
Which of the following is NOT a need as identified by Maslow?
a)
Hygiene
b)
Esteem
c)
Self-actualisation
d)
Social
98.
 Which is NOT a dimension in Maslow's Hierarchy of Needs? 
a)
Ego
b)
Physiological
c)
Safety
d)
Esteem
99.

Which theorist believed that the only way to motivate staff is with money?

a)

Mayo

b)

Taylor

c)

Herzberg

d)

Maslow

100.

Identify a potential problem of profit-sharing. Choose the most suitable answer.

a)

Targets need to be realistic otherwise workers will not be motivated to achieve them.

b)

Shareholders may feel that money is taken from the dividends they receive. However the overall profits may increase, so the dividends may increase.

c)

Pay is a business cost. High costs may reduce costs

d)

Car allowances and child care vouchers are a cost to the business that may reduce profits.

101.

The " hierarchy of needs"is associated with which theorist?

a)

Herzberg

b)

Taylor

c)

Ansoff

d)

Maslow

102.

What is the definiton of motivation?

a)

process of achieving goals.

b)

process of determining the task to be done, who will do them and how those task will be managed.

c)

things that influence a person to behave as he or she does.

d)

process of monitoring the performance of the organisation, identifyng deviatons between plan and actual results and taking corrective action when necessary.

103.

Which of the following are not motivatonal approaches?

a)

process

b)

traditional

c)

need based

d)

reinforcement

104.

Which refers to the definition of self-actualization?

a)

needs for self worth and for recognition from others.

b)

needs for love and acceptance by others.

c)

needs protection against trap or unsafe working environment.

d)

needs for self fulfillment and the opportunity to achieve one's potential.

105.

Which refers to the definition of self-actualization?

a)

needs for self worth and for recognition from others.

b)

needs for love and acceptance by others.

c)

needs protection against trap or unsafe working environment.

d)

needs for self fulfillment and the opportunity to achieve one's potential.

106.

Which of the following is one of the model for need based approaches?

a)

Expectancy model

b)

Equity model

c)

Herzberg's two-factor model

d)

Traditional model

107.

Herzberg proposes two major factors leading to ...

a)

job efficiency

b)

job dissatisfaction

c)

job inefficiency

d)

job satisfaction

108.

Hygiene factors and Motivator factors are ...

a)

two whole new entities

b)

two uniform entities

c)

two similar entities

d)

two seperate entities

109.

The following are true about needs for achievement propose by David McClelland...

a)

the desire to accomplish challenging tasks

b)

the desire to influence and control one's environment

c)

the desire to be friendly and have close interpersonal relationship

110.

The belief that a particular level of effort will be followed by a particular level of performance is a definition of expectancy under expectancy model.

a)

true

b)

false

c)

maybe

d)

none

111.

Equity model focuses on an individual's ...

a)

behaviour towards others

b)

feeling towards co-workers in the organisation

c)

feeling about how they are treated in comparison with others

d)

attitude towards their manager in the organisation in comparison with other managers

112.

How would you reduce a perceived inequity?

a)

Increase the quality of your performance in work even though you believe you are under-rewarded

b)

Keep comparing yourself to the same person

c)

Do not change the outcomes received

d)

Request a transfer to another department

113.

What does SMART stands for in goal setting theory?

a)

S - specialize, M - meaningful, A - achievement, R- results, T - training

b)

S - specifiic, M - managing, A - analyzing, R - results, T - time

c)

S - specific, M - measurable, A - achievable, R - results, T - time

114.

What can managers do to use the motvational process effectively?

a)

meet regularly with subordinates

b)

set goals that are specific

c)

provide feedback about performance

d)

all of them

115.

Which of the following are supports organizational goals?

a)

Negative reinforcement

b)

Extinction

c)

Positive reinforcement

d)

Punishment

116.

Avoidance learning is also called as

a)

Extinction

b)

Positive reinforcement

c)

Negative reinforcement

d)

Punishment

117.

Avoidance learning is also called as

a)

Extinction

b)

Positive reinforcement

c)

Negative reinforcement

d)

Punishment

118.

Schedule of Reinforcement consists of the following except ...

a)

Variable-Ratio schedule

b)

Variable-Interval schedule

c)

Fixed-Variable schedule

d)

Fixed-Ratio schedule

119.

Reinforcement that is administered at each interval or for each desirable behaviour is the meaning of ...

a)

Fixed reinforcement

b)

Interval reinforcement

c)

Ratio reinforcement

d)

Variable reinforcement

120.
When you lack something it is called a(n) _________ 
a)
drive
b)
instinct
c)
need
121.
A need is a 
a)
Pull
b)
Push

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