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WorksheetsCustomer Service
Total questions: 7
Worksheet time: 5mins
When a customer is within sight, what should you do?
Face the customer, smile and greet
Stare at the customer
Look away
What skill must you have in order to make the customer feel welcome at the store?
Good grooming skills
Good inter-personal skills
If a customer approaches you with a query, what should you do?
Answer "I don't know"
Move a little closer to the customer
Listen carefully to what the customer is saying
Do not interrupt the customer
If you are not sure what the customer is saying or asking, what should you do?
Tell the customer "I don't know"
Seek clarifications from customer.
If an item that a customer wants is not available, what can you do?
Apologise and suggest an alternative item to the customer
Tell the customer that the item is lousy and so the store does not carry it
Tell the customer that this item is no longer in production when you know it is not true
What must you have in order to be able to suggest another product from the store?
Ability to google internet for ideas
Good knowledge of the products in the store
If the customer decides to buy an item, what should you do?
Thank the customer for making the purchase
Walk off since the sale was done
Guide the customer to the nearest cashier counter
