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Worksheets#D & CN Pr#d#ct H#ng##t: V#rt##l #cc##nt
Total questions: 12
Worksheet time: 6mins
Name
Class
Date
1.
We need to wait T+2/T+3 transaction for audit execute the transaction of this bank, except
a)
CIMB
b)
Permata
c)
BJB
d)
BSS
2.
Which transaction timestamp we should follow if transaction timestamp found on Settlement Report?
a)
Payment Proof
b)
Current Timestamp
c)
Need L2 Decision
d)
Settlement Report
3.
Who should be contacted to process manual payments for amounts exceeding 20 Mio?
a)
L2
b)
TL on Duty
c)
Your TL
d)
Financial Operation
4.
What supporting documentation is required from L1 Agents when creating a manual payment request?
a)
Screenshot that VA is not reflected on Admin Dashboard
b)
Payment Receipt
c)
Bank Statement Log
d)
Audit Exclusion Creation
e)
Macro
5.
How should L1 Agents ensure that invoice VA timestamps are properly validated before seeking approval?
a)
VA Timestamp creation EARLIER THAN VA transaction Timestamp
b)
Use VA Timestamp with payment proof if not shown on Settlement Report
c)
Use 00:00:00 for timestamp
d)
Need L2 Decision
6.
What are the potential consequences of using incorrect timestamps when creating manual payments for Invoice VA?
a)
Double payment
b)
Invoice breaking
c)
Invoice still not be paid
d)
Creating another Invoice
7.
For a case paid transaction not reflected on dashboard, merchant provide bank mutation and not found any bounce back with the same amount, where should we escalate this case?
a)
L2
b)
TL on Duty
c)
Finops
d)
Product Team
e)
Partner
8.
What does it signify when "KORBFVA" is found in the detail settlement report of BRI?
a)
BRI late settle to Xendit account
b)
Means nothing for Xendit
c)
BRI give no callback
d)
Additional Deposit to Xendit Account
9.
What steps should be taken when Tokocrypto reports a VA transaction of 35,000,000 IDR that is found in the Settlement Report but not on AD?
a)
Create manual payment and Escalate to L2
b)
Get back to Tokocrypto said the transaction is not found
c)
Create manual payment and Escalate to TL
d)
Waiting for Audit T+3
10.
For case double deposit invoice va, the second payment found in SR yet not reflected in AD, what's the next step?
a)
Confirm merchant to do top-up or force complete the 2nd payment
b)
Inform merchant we will top-up + raise finops for top-up process
c)
Escalate to L2
d)
create manual payment request
11.
Which timestamp that we should put on Audit exclusion?
a)
UTC+7
b)
UTC+8
c)
UTC+0
d)
UTC+10
12.
What information must be included when escalating a timestamp discrepancy to Mandiri via email or macro?
a)
VA Number
b)
Amount
c)
Payment Proof
d)
Date
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