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WorksheetsTill Infinity
Total questions: 10
Worksheet time: 30mins
How can Seller close the listing?
Inventory -> Manage Inventory -> Edit
Inventory -> Manage Inventory -> Create removal Order
Inventory -> Manage Inventory -> Close Listing
Inventory -> Manage Inventory -> Delete Product and Listing
How can Seller check for A-Z Claims ?
Orders -> Manage Orders
Manage Returns -> With A-To-Z Guarantee Claims
Performance -> A-To-Z Guarantee Claims
Inventory -> Manage Inventory
Where can Seller check his Listing Holiday Settings?
Shipping Settings
Account Info
Bank Information
User permissions
Where can we verify that seller has used which shipping template for specific orders?
Settings > Shipping settings
Inventory > Manage Inventory > search ASIN
Settings > Account Info
Reports > Tax document library
Seller wants to know where he can upload invoice for order?
Reports > Tax document library
Orders > Manage orders
Settings > Account info
Orders > manage returns
The seller is trying to create listing
manually (individually) on Manage Inventory page and receives error
indicating that the UPCs, EANs, ISBNs or JAN doesn't match the products
that they're trying to list. What is the error code
5461
5655
6039
8567
Seller wants to know that, How do I prevent future A-to-z Guarantee claims?
Which Atlas card will you choose?
Seller Support - PWF Marketplace A-to-Z Claims - NA (EN)
Seller Performance > A-Z Claims/Chargeback > Manage A-Z Claims
Seller Performance > Account Health > Account Deactivated Issues
Account Balance > Balance and Payments > Missing, Delayed or Incomplete Payment
What are the appropriate use cases for sending a potential buyer a message?
You should initiate contact with a buyer only when it’s necessary for completing orders and returns, communicating changes in delivery/shipment ETA, or giving return or refund confirmation.
The Messaging Service itself does not offer
the option to send replies automatically, but it is possible to use
external software for automated replies.
You can use the Request Review button that is available on each order details page, through an API, or through select third party developers.
We launched proactive templates to improve the buying and selling experience. Sellers no longer have to create repetitive messages and customers receive standardized messages (e.g., messages are translated into the Customer’s Language of Preference).
What Atlas card needs to be selected for issue :
ASIN Throttling/ASINCreation limitations?
Listings and Offers > Manage Listings > Listing Not Buyable
Listings and Offers > Manage Offers > Price
Listings and Offers > Manage Listings > Add a product
Listings and Offers > Manage Offers > Buy Box
Seller is requesting to update the Title of the ASIN and he has not provided any value for the Title, What should you do next?
PMA, ask seller for the Value of the title, which he wants to update.
Run PWF for title update and follow as per the PWF
Transfer the case to Incorrect Information on detail page team
Resolve the case stating the value is not provided by seller for the title.
