An expedite way to assist the veteran. Documents are

not initially collected because the veteran has either never previously filed or has

knowledge of his rating and claims filed with the VA.

(2 Points)

Non- conforming types of claims are being worked on by:

The team that assists the veteran in uploading their claim online.

A document that lists the evidence, decisions, and reason for the VA decision.

This team can only correct clerical errors on forms sent:  Name, address, SSN, VA file number, Birthdate, etc. They serve as the Quality Control step.

All initial PTSD claim is handled by which department:

This is the department we tap when the Vet wants to add additional claims – This can only be done while the Vet is with intake or once the Vet is cleared by invoicing and getting ready for re-eval.

When we need assistance from this team we only need to tag the Contact Owner in ZOHO, not the Team.

If the Veteran is trying to schedule a consult call with VC, who do we tap?