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WorksheetsSOM
Total questions: 6
Worksheet time: 5mins
What is the consumer journey of an Omni-Channel client?
Explore, Share, Shop, Purchase, Loyalty & After Sales
Shop, Explore, Purchase, Loyalty & After Sales, Share
Share, Explore, Shop, Purchase, Loyalty & After Sales
Explore, Shop, Purchase, Loyalty & After Sales, Share
Benefits of Omni-Channel Retail
(Choose the correct answers)
Drive Traffic
Awareness
Enhance Client Satisfaction
Achieve Higher Sales Revenue & Profits
Acquire New Clients, Build Loyalty & Increase Retention
What is the objective of Serving our Clients?
To provide a first class Sephora Client experience to increase sales & long-term consumer loyalty
To provide an engaging and personalised Sephora Client experience at all times leading to increased conversion rate & long-term consumer loyalty
To provide basic services in ensuring Sephora Client experience
To provide seamless Sephora Client experience at certain times leading to increased conversion rate & long-term consumer loyalty
Under Sephora Experience 101, what is under GET? (Choose the correct answers)
Get me & treat me as a friend
Greet clients & smile
Welcome clients & appreciate them
Watch & listen to their needs
Approach clients & introduce yourself
What does B.E.S.T service stand for?
Basket add on, Extended Service, Surprises with additional offers of free services/samplings, Teasers of upcoming offers & newness
Basket add-ons with S+ items, Extended loyalty, Surprises with additional offers and newness, Teasers of upcoming offers
Basket add-ons with S+ items, Extended services by signing up members, Surprises with samplings, Teasers of upcoming offers and newness
Basket add-ons with S+ items, Extended loyalty by signing up members, Surprises with additional offers and newness, Teasers of upcoming offers and newness
Cast members must treat & serve every client fairly and with respect
False
True
Not sure
