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WorksheetsBusiness Communication
Total questions: 35
Worksheet time: 20mins
Which of the following is not an a function of communication in the context of Business Communication?
Chair meetings
Resolve conflict
Motivate Employees
Proxemics
The process of forming messages by transforming thoughts and ideas into verbal and non-verbal signs is called
(a)
The process of transforming these signs back into messages is called
(a)
Which form of communication enables people at the same level within departments of the organisation to communicate with each other?
Vertical communication
Horizontal communication
Internal communication
External communication
Be clear (Clarity and Coherence)
How does he feel?
He is sad
He is excited
He is bored
He is lazy
Communication is not always a vital skill in the workplace.
True
False
Oral communication consists of anything that is written.
True
False
How we sit, stand, and use facial expressions all send nonverbal messages.
True
False
Which of the following is not expected of employees' ora communication skills in the workplace?
Communicate clearly
Use appropriate language
Be able to write well
Communicate within the laws and regulations of the organization
Which of the following is NOT an example of written communications?
Tweets
A conversation between co-workers
Blogs
Emails
Which of the following is an example of nonverbal communications?
Nodding your head
Making eye contact
Crossing your arms
All of the above
You want to tell your superior that you want to resigned from your current job. Which is the best way?
By phone
By a formal letter
Face to face
concise e- mail
Which non-verbal communication skill is universal, that is they are the same across cultures, religion, and countries?
The communication channel:
Is anything that interrupts the transmission of a message.
Should be selected before idea formation.
Includes only digital means for transmitting messages.
A medium over which the messages travels.
Is anything that interrupts the transmission of a message.
Should be selected before idea formation.
Includes only digital means for transmitting messages.
A medium over which the messages travels.
Which is the benefit of effective communication?
To obtain and share information.
Convincing and clearer corporate material
Management fosters an open communication climate.
.
All messages are created and processed in a timely and efficient manner.
What are the barriers to effective communication?
Dialogue, summary, and self-review.
Personal statements, eye contact and simple narration
Use of simple words, defensive attitude, and cool reaction
Moralizing, being judgmental and comments of consolation
Constructive feedback and be aware of cultural differences is an important tools
for both employees and employers to enhance how they operate and function in
the workplace.
True
False
Upwards communication is communication that flows from managers to employees. Helps managers to monitor employees’ performance and ideas.
True
False
Why is it important to profile your audience before writing a message?
A. To make the message longer and more detailed
B. To identify the appropriate tone, language, and channel for communication
C. To avoid using any emotional language
D. To ensure the message includes as many facts as possible
What should you consider when profiling your audience?
A. The writer’s personal preferences
B. The audience’s significant characteristics such as background, needs, and expectations
C. The length of the message
D. The time it takes to write the message
A. The writer’s personal
B. The audience’s significant characteristics such as background, needs, and expectations
C. The length of the message
D. The time it takes to write the message
You are writing an email to your university dean to request approval for a research project. Based on audience profiling, which writing style is most appropriate
A. Use informal language and emojis
B. Use formal language and a respectful tone.
C. Use slang to make the message more relatable.
.
D. Use very short sentences without greetings.
How does audience profiling contribute to creating an effective message?
A. It allows the writer to guess what the reader wants.
B. It helps identify possible secondary audiences and adapt the message accordingly.
C. It focuses only on the writer’s perspective.
D. It limits the writer’s creativity in choosing words.
A. It allows the writer to guess what the reader wants.
B. It helps identify possible secondary audiences and adapt the message
C. It focuses only on the writer’s perspective.
D. It limits the writer’s creativity in choosing words.
Why should a writer use plain language and familiar words when communicating with an audience?
A. To make the message sound more complex and impressive
B. To ensure that the audience easily understands the message
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C. To show the writer’s advanced vocabulary skills
D. To shorten the message without considering clarity
Question 2:
When is it appropriate to use jargon or technical terms in a message?
A. When communicating with people outside the field
B. When trying to confuse the audience
C. When the audience consists of insiders who understand those terms
D. When you want to make the message sound more formal
A. When communicating with people outside the field
B. When trying to confuse the audience
C. When the audience consists of insiders who understand those terms
D. When you want to make the message sound more formal
Which of the following is an example of a positive statement?
A. You failed to submit the report on time.
B. You didn’t follow the instructions correctly.
.
C. Please ensure the report is submitted by Friday.
D. You made too many mistakes in the report.
Which statement shows a negative tone in communication?
A. Please remember to attach the document before sending.
B. Unfortunately, you did not meet our expectations again.
C. We appreciate your effort in improving the report.
D. Kindly review the file and send it back by noon
You need to inform a customer that their order will be delayed. Which message shows a positive tone?
A. Your order is delayed because of your late payment.
B. We cannot deliver your order as promised.
.
C. We’re sorry for the delay — your order will be shipped by Thursday. Thank you for your
D. The order is not ready yet; please wait.
