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WorksheetsScript Call 3 Prove Yoursefl
Total questions: 6
Worksheet time: 3mins
Why are the post-sale calls important?
The post-sale call is not obligatory.
Lead to additional sales from other customers.
Check if the customer's information was introduced correctly to avoid boarding issues.
It helps to increase the company's profits.
What does the agent ask the customers in a post-sale call?
What preferences do you have regarding this flight?
Have you checked the names, the departure date, are they correct?
Can you share your contact details with me?
Have you received a present from the airline?
What should be mentioned in a post-sale call?
Introduction
Confirmation email, itinerary, name and dates, review, referral.
Postcard to granny
The customer' favorite colors.
What is a post-sale call?
The call that was made before the customer bought the ticket, and the agent wants to ask for a review and referrals.
A notification about a schedule change in the itinerary.
The call that was made after the customer bought the ticket, and the agent wants to ask for a review and referrals.
Verification of credit card details.
Choose the best variant when asking for referrals.
Save my phone number and share it with your friends, family and relatives when you need a new flight ticket.
When your family or friends need a flight, contact our general line.
Anyone from our company can help you find a new flight ticket.
If you didn't like booking with us, contact another company.
Identify the importance of the Trust pilot:
Lower the confidence through the entire marketing funnel.
Keeps the selling reversed.
It helps to increase the company's ratings.
Helps to choose the favorite flight.
