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Worksheets

July 23

Total questions: 25

Worksheet time: 18mins

Name
Class
Date
1.

Which are included in Henkel's Corporate Culture?

a)

Values

b)

Mission

c)

Vision

d)

Purpose

2.

What is the repository sharepoint site of QMP and QMG?

(a)  

3.

What is Henkel's Purpose?

(a)  

4.

QMG: What is the target savings contribution for 2021?

a)

6.1MEUR

b)

6.3MEUR

c)

6.4MEUR

d)

6.5MEUR

5.

When do we update/review our QMG?

a)

Semi-annually

b)

Annually

c)

As often as needed

d)

Not reviewed

6.

This is part of our QMS Overview. What do we call this image?

(a)  

7.

This is an integral part of QMS of Henkel GBS+. What do we call this image?

a)

Process Catalogue

b)

Quality Framework

c)

QMP

d)

Service Catalogue

8.

For what certification is Henkel preparing for?

(a)  

9.

When do we update/review our QMP?

a)

Semi-annually

b)

Annually

c)

As often as needed

d)

Not reviewed

10.

In our Quality Management Policy, it is stated that "As a Global Business Solutions organization, we will be a _____"

a)

service provider to business

b)

comprehensive solutions provider to Business and Functions

c)

best-in-class business partner

d)

comprehensive issue provider to Business and Functions

11.

What is the name of your Global Head of Process (GHoP)?

(a)  

12.

Who is our Quality/ISO Manager in GBS+ Manila?

(a)  

13.

What is the name of your Process Manager?

(a)  

14.

Where can you find your training history and records?

a)

SAP

b)

Cornerstone

c)

Sharepoint

d)

MS Teams

15.

Henkel's Strategic Framework: Win the 20s through ________________ _____________

a)

Pioneering Growth

b)

Financial Growth

c)

Purposeful Growth

d)

People Growth

16.

Where to find team's updated Organizational Chart?

(a)  

17.

What is the validity of SLA and Process Documents?

a)

1 year

b)

2 years

c)

3 years

d)

5 years

18.

Where can you find the knowledge necessary for the operation of your processes?

a)

MOM

b)

Job Description

c)

Signavio

d)

VISO

19.

CCA Term: Action for eliminating the cause of nonconformities or issues, in order

to prevent their reoccurrence.

a)

Risk Analysis

b)

Correction

c)

Corrective Action

d)

Nonconformity

20.

In Standard Survey, what should be done after the results are available?

a)

SOAR Analysis

b)

Risk Analysis and Process Controls

c)

CCA

21.

Meeting of minutes should indicate the following. Select all that applies.

a)

Particulars of the information or actions

b)

Responsible Person for the actions

c)

Target date of completion for the actions

22.

Where can you find the inputs and outputs of your process?

a)

Process Documents

b)

Process Card

c)

Documentation Card

23.

True or False: Root cause of issues should be identified, although documentation of root cause analysis is not required

a)

TRUE

b)

FALSE

24.

What does SLA stand for?

(a)  

25.

These are the targets derived from SLA

(a)