WorksheetsProject Vaccine
Total questions: 15
Worksheet time: 2mins
What are the 5 components of PTR?
Opening, Experience, Fix It, Recap & Closing
Greeting, Experience, Resolution, Recap, & Closing
Opening, Experience, Fix It, Revenue & Closing
Greeting, Experience, Resolution, Revenue, Closing
What are the sub-components of Greeting?
Un-Carrier Opening
Opening Spiel
TEX-Branding
Introduction
For troubleshooting, I will send a PG to my customer before I transfer the call to tech.
Yes
No
What are the sub-components of Experience?
Memo Verbalization
Determine customer's needs
Signature Response
Acknowledge tenure
Personalization throughout the call
We will tag a behavior as a (a) if the expected behavior was heard and executed effectively on the call.
What are the sub-components of Resolution?
Fix It
Provide Tailored Resolution
Self-Help
Verbalize Audit
Address adjacent issues
If the behavior is not needed on the situation, we can tag it as _____________________.
Not demonstrated
Opportunity
Not Applicable
If there was an attempt to execute the behavior but lacks impact, we can tag it as _____________
Opportunity
Not demonstrated
Not Applicable
What are the sub-components of Revenue?
Recap
Fix-It
RBO
Why T-Mobile?
What are the sub-components of Closing?
Send PG
Personal Guarantee
Self Help
Recap
Recommend Closing
What does RBO mean?
Resolution Based Offer
Revenue Based Offer
Reflective Based Offer
If the expected behavior was not executed at all, we can tag it as (a)
What are our T-Mobile Un-Carrier Moves? Select all that apply.
Military and First Responders benefits
Netflix on Us
T-Mobile Tuesdays
T-Vision
Team of Experts
What are the phases of the Waves that are part of Jumpstart?
Pre-TCC, MTCC, & TCC
Pre-TCC, MTCC, TCC, & Pre-prod
Pre- TCC only
Pre-TCC & MTCC
MTCC only
How many sessions do we have for Project Vaccine everyday?
2
1
3
4
