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WorksheetsACCOMMODATION MANAGEMENT-I
Total questions: 8
Worksheet time: 4mins
1. Duty rotas can be drawn up only after the______________________ have been prepared.
a. Number of shifts per day
b. work schedules
c. Number of hours each day
d. None of them
2. Most hotels operate 24 hours a day and these hours are covered in three shifts. Each shift’s duration is________hours.
a. 10
b. 8
c. 9
d. 7
3. A ____________ shift is actually a type of straight shift that normally starts from 10 pm and concludes at 7 am
a. Break shift
b. Straight shift
c. Rotating shift
d. Graveyard shift
4. To plan out guestroom cleaning it is recommended that a __________________________ of the location of all guestrooms within the hotel be developed.
a. pictorial representation
b. work schedules
c. equipment and closing up
d. It needs to be compiled
5. Job allocation specifies _________________ to the workers called on duty in a given shift.
a. the area being allocated
b. the rooms being allocated
c. Traffic in public area
d. Occupancy patterns
6. ___________________ positions are the ones that must be filled regardless of the occupancy level and volume of business.
a. Variable staff
b. Fixed staff
c.Administrative staff
d. None of them
7. _________________________ positions are the ones that vary in relation to changes in the hotel occupancy- for example, room attendants and housemen.
a. Variable staff
b. Fixed staff
c. Managerial staff
d. Admin staff
8. What is break or split shift?
a. This type of shift is split into two sessions that add up to a regular shift of 9-10 hours. This includes a break of approximately 3-6 hours
b. An employee may be given a particular shift for a week or two, and then changed over to the next shift. This rotation is done to ensure that all employees get a fair share of all the shifts
c. A standard night shift is actually a type of straight shift that normally starts from 10 pm and concludes at 7 am
d. This type of shift extends for a period of 9 hours with a break of 1 hour. For example, the morning shift and evening shift are both straight shifts
