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WorksheetsCengage AC&R Review
Total questions: 11
Worksheet time: 6mins
What is the direct url for Cengage customers to access their enrollments & digital course products?
cengage.com
login.cengage.com
cengagelogin.sso.com
sso.cengage.com
What are the standard codes that can be registered on Cengage SSO called INTERNALLY?
CC Codes
DD Codes
PP Codes
Pearson Codes
What is the internal agent self-service website for Cengage?
id.cengage.com
cengageid.com
cengage.com
self.cengage.com
What is your target handle time for phone interactions?
6 minutes
8 minutes
11 minutes
20 minutes
What is the admin tool used to locate standard SSO and LMS integrated Cengage accounts?
Confluence
OLR Admin
NGLSync
OKTA
What is the eCommerce site for Cengage?
ecommerce.cengage.com
cengage.com
login.cengage.com
buy.cengage.com
What is the training website URL for Cengage?
cengage.com/training
training.cengage.com
cengagetraining.com
training.cengage.admin
What does ISBN stand for?
Interactable Standard Book Number
Intelligent Study Book Number
International Successful Book Number
International Standard Book Number
Instructor accounts are also known as:
Instructor Course Builder
Admin Account
Cengage Instructor Center
None of the above
Where can agents post questions if they need assistance on a live call/chat?
AOL Messenger
Skype
Slack
What do we call a student's Cengage account?
None of these
Student Success Overview
Student Enrollment Center
Student Dashboard
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