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WorksheetsADBUS T1 (G140,141,142) WQ - 8
Total questions: 60
Worksheet time: 15hrs 0mins
Samsung has taken the specification and features of IPhone. Which of the following is an example of this statement?
Trademark Infringement
Patent Infringement
Trade secret Infringement
Copyright Infringement
What is the most likely result of non-compliance with intellectual property regulations?
Product improvement
Lower profit.
Poor reputation.
.Legal challenge.
What is NOT a deciding factor in Trademark infringement?
The similarity of marketing channels used
The similarity of the price
The similarity of the marks
The strength of the mark;
Who should assist us with avoiding breaking policies of intellectual property?
A friend
.Senior management &Human resources
Security
Human resources only
Which of the following is a reason for financial problems?
old governmental regulations,
strict legal compliances
poor economic performance
environmental reasons,
What does operational risk involves?
building damage and systems failure,
liquidity risk and foreign exchange risk
macro-economic performance and new legislation
change of government
What is BCM?
Business Contingency Management
Business Continuation Management
Business Continuity Management
None of the above
What is a Business Impact Analysis (BIA)?
A tool for document all activities across the business for better understanding
A method of challenging preconceptions about service delivery
An analysis tool for a building loss
A process of analyzing activities and the effect that a business disruption might have upon them
Which of the following is a reason for financial problems?
old governmental regulations,
strict legal compliances
poor economic performance
environmental reasons,
What does operational risk involves?
building damage and systems failure,
liquidity risk and foreign exchange risk
macro-economic performance and new legislation
change of government
What is BCM?
Business Contingency Management
Business Continuation Management
Business Continuity Management
None of the above
What is the first process of BCM?
Establish Business Continuity Plan/Disaster Recovery Plan
Conduct risk assessment and Business Impact Analysis (BIA)
Crisis Simulation Exercise
Implement Disaster Response
Which of the following is the correct sequences :
Data- Information- Knowledge
Information- Data- Knowledge
Knowledge - Information- Data
Knowledge- Data -Information
The information of a marketing campaign, is defined as :
Tacit knowledge
Explicit knowledge
External knowledge
None of the above
One of the following knowledge is difficult to recognize since its’ hidden knowledge :
Tacit knowledge
Explicit knowledge
External knowledge
All of the above
It’s a collection of a data , organized into meaningful way :
Data
Knowledge
Information
Explicit knowledge
It’s an approach that’s involves designing, reviewing & implementation several process to improve application of knowledge :
Knowledge
Knowledge management
Transferring information
Data collection
It’s important to keep organization knowledge confidential because :
Knowledge can create competitive advantage
Knowledge is a confidential in every organization
Knowledge is a sensitive information
None of the above
___________ is process & system bases :
Knowledge management
Record management
Information management
Transferring management
Students name lists and numbers , consider as :
Information
Knowledge
Data
Process
One of the following is an example of , storing & retrieving documents :
Microsoft word
Cloud services
Gmail
Oracle
The step of using the information to solve any organization problem is a :
Data
Knowledge
Information
Process
The benefit of using knowledge management is :
Reduce time spent in searching
Easy to access when needed
Assist to design different solution for organization
All the above
KMS stands for
Knowledge Information System
Knowledge Management System
Knowledge Media System
Knowledge Motor System
1 example of verbal communication
Walking
Talking
Sad face
None of the above
Which of these is NOT an example of verbal communication?
Talking
Word choice
Conversations
Eye contact
Shaking the head sideways can mean that the person ________________________
Agrees
Does not agree
Is still thinking
All of the above
One of the best ways to show you are listening is
talking to the person next to you
frowning at the customer
using an appropriate amount of eye contact
asking them to repeat what they said
What is a benefit of having an effective meeting agenda?
The meeting goes smoother.
It helps keep people on track.
Ans a and B
None of above
What is a virtual meeting?
Where meetings occur using emails
Where people use holograms of each other
Where people use software to send video, audio and text messaging to one another
Where people physically meet together
How does technology affect the way people communicate and conduct meetings?
it allows people to communicate with others quickly and at a low cost
it makes people less motivated to communicate with others
it does not affect the ways people communicate
it makes it difficult to maintain privacy when communicating with others
Which of these is not a way of communicating?
internet
driving your car
watching the news
writing a letter
Which of the following workers is usually responsible for making travel arrangements in an organisation?
Tour Guide
Sales Clerk
Personal Assistant
Accounting Assistant
Which of the following is issued by the government to citizens wishing to travel abroad?
a passport
a driver's license
traveller's cheques
airline tickets
An establishment providing accommodation, meals, and other services for travellers and tourists.
Hotel
Airport
Restaurant
Beach
A(n) _____ is another company that offers the same products and services, but has different end goals for generating revenue
Indirect Competitor
Replacement Competitor
None Of The Above
Direct Competitor
Which method is used to distribute directly from the manufacturer to the customer?
Direct Distribution
Intensive Distribution
Starbucks Distribution
Indirect Distribution
What is a Business Impact Analysis (BIA)?
A tool for document all activities across the business for better understanding
A method of challenging preconceptions about service delivery
An analysis tool for a building loss
A process of analyzing activities and the effect that a business disruption might have upon them
The process of promoting, selling, and distributing a product or service
Advertisement
Business
Marketing
A service is:
a product offered in return for payment.
a random act of kindness.
work done for pay that benefits others.
What is the purpose of a risk assessment?
To generate more paperwork
Create work for the designated safety officers
Proportion blame in the event of an accident occurring
To evaluate hazards and to minimise the levels of its risk
What is a control measure?
A legal requirement from the HSE
A model form for completing the risk assessment on
A precaution that is put in place to reduce the risk
An engineering only safety measure
The 4 Ps of marketing are
Plan, Power, Price, Promotion
Price, Promotion, Plan, Product
Product, Place, Price, Promotion
None of the above
If a buyer wants a whitening tooth paste or games on a new mobile, this buyer would fall under which of the following groupings?
Geographic
Behavioristic
Demographics
Benefits sought
Marketing activities may include:
Television, radio and web advertisements
Billboard design
S.W.O.T analysis
Only ‘A’ and ‘B’
Which of the following is most critical part of BCP?
Prevention
Recovery strategy
Maintenance strategy
factoring strategy
Hearing, thinking about and responding to another person’s message is
“I” Message
Active Listening
Body Language
Mixed Messages
The exchange of information through the use of words or actions is
Active listening
Body language
Communication
Aggressive
Which of the following is considered a speaking skill?
Make clear, simple statements
Paying attention
Rereading your words before you send a message
Sending Email
How is a want defined?
Something that you need for survival.
People who use goods and services.
Something that adds pleasure and comfort to our lives but isn't necessary for survival.
A person who is buying or has just bought, a good or service.
How is a need defined?
Something that adds pleasure and comfort to our lives but isn't necessary for survival.
Something that is necessary for survival.
An intangible activity that someone does for you.
A tangible item that satisfies consumer wants or needs.
What are the primary characteristics of a good?
The item is tangible; exclusive and permanent ownership is obtained.
A good makes you feel good.
Someone else does something to or for you.
Ownership is not obtained.
What are the primary characteristics of a service? There are three correct answers to this question.
Permanent and exclusive ownership is obtained.
Ownership is NOT obtained.
Involves skill and experience
Intangible
What is a consumer? This question has two correct answers.
Someone who buys goods and services
Can be and individual or a company
Any items that a business uses to make goods and services.
The person who works at the store where you buy groceries.
Which statement about customer service is correct?
Excellent customer service results in a more positive business
reputation.
Excellent customer service results in more promises and
therefore more lawsuits.
Excellent customer service results in fewer loyal customers.
Excellent customer service results in lower wages.
