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Master Opera Quiz

Total questions: 70

Worksheet time: 6hrs 47mins

Name
Class
Date
1.

What does the Resort Fee cover?

a)

Local calls, pool access, hsking service, boarding pass,

b)

Gym, local calls all 50 states, boarding pass, WIFI, digital news paper

c)

WIFI, pool access, local calls, gym, digital newspaper

d)

WIFI, digital news paper, gym, hsking service, pool access, boarding pass

2.

What location is the room located in: 15316

a)

Pyramid

b)

West Tower

c)

East Tower

3.

Can you keep track of all cash transaction that you are doing?

a)

No

b)

Yes

4.

When being assigned a bank how much is supposed to be in your bank at all times?

a)

600

b)

300

c)

500

d)

450

5.

What color is core elevator 3?

a)

Blue

b)

Red

c)

Green

d)

Purple

6.

What do we set up when contacting a department that is closed

(a)  

7.

Who do we contact when dealing with a "Guest Lock-out" ?

a)

Guest Experience

b)

Front desk manager

c)

Security

d)

Housekeeping

8.

Where are the 2 Evacuation spots that agents must use when asked to vacate the hotel?

a)

North entrance

b)

Green lot

c)

Valet parking

d)

Red lot

9.

When a guest wants to be incognito when staying at the hotel

(a)  

10.

What color is West tower elevator?

a)

Orange

b)

Silver

c)

Gray

d)

Gold

11.

What are some of the perks that pearl members have?

a)

Waived resort fee

b)

Crtsy limo

c)

T-mlife rate

d)

Curtesy Self-parking

12.

What are the key storks for phone book?

a)

Ctrl+F7

b)

Shift+F7

c)

Shift+F4

d)

Ctrl+F4

13.

What elevators belong to the color Green?

a)

Core 2

b)

Core 3

c)

West Tower

d)

Core 4

e)

Core 1

14.

How many room classes do we have at Luxor?

a)

4

b)

6

c)

3

d)

2

e)

5

15.

What do we call when collecting address, phone number, date of Birth, and email address.

(a)  

16.

When creating a walk-in reservation can we use any room type with the rate showing as "CLOSED"?

a)

Yes

b)

No

17.

Select the proper forms of Identification accepted by the hotel

a)

Driver license

b)

Student ID

c)

Passport

d)

Military ID

e)

Paper copy of ID

18.

A guest that occupies the same room as the primary guest

(a)  

19.

How much is Self parking when added to the reservation?

a)

30

b)

20

c)

22

d)

15

e)

35

20.

Can we collect cash for security deposit without manager approval?

a)

Yes

b)

No

21.

Which terms are acceptable when letting the guest know the amount that we are taking?

a)

Taking

b)

Charging

c)

Authorizing

d)

Holding

e)

Finalizing

22.

What is Marriott's 3rd tier level called?

(a)  

23.

Can we issue a key to a guest who's name is on the reservation?

a)

Yes

b)

No

24.

Traces are used for to create special events

a)

False

b)

True

25.

What is the rate code: Best available rate

(a)  

26.

what is it when a guest is checking in but has the reservation is already checked-in and no payment was collected (Hint: A alert will pop up regarding what to do)

(a)  

27.

We can type in the card information into the computer

a)

True

b)

False

28.

Select the following reasons we will use a "NO POST" on a guest

a)

High balance

b)

Long stays

c)

Share with request

d)

Deposit in cash

29.

What are the steps when adding a membership that is not MGM rewards

a)

Reservation>Options>Memberships>Privileges

b)

Profile>Options>Player stats> New

c)

Profile>Options>Memberships>New

d)

Profile>Options>Look up>PC #

30.

We don't need the card on file when the guest booked the reservation within the 30 days

a)

True

b)

False

31.

Is a emotional support animal a service animal?

a)

No

b)

Yes

32.

How do we open our dashboard?

a)

Ctrl+F4

b)

Ctrl+F7

c)

Shift+F7

d)

Shift+F4

33.

What color is elevator core 1?

a)

Orange

b)

Blue

c)

Purple

d)

Green

34.

what is the rate code: 15% off the best available rate

(a)  

35.

What are some payments we accept at the front desk?

a)

Travelers checks

b)

Cash

c)

Credit card

d)

Personal checks

e)

Poker chips

36.

When adding parking, guest will have access to all casinos at the strip

a)

True

b)

False

37.

This department handles comped nights, resort credit, or any gold+ reservation issue

(a)  

38.

What is the view for this room number: 15343

a)

Pool view

b)

Mountain view

c)

Airport view

d)

Pyramid view

e)

Excalibur View

39.

Can a share with guest check-in on behalf of comped reservation

a)

Yes

b)

No

40.

Which animals do we accept at the hotel?

a)

Monkey

b)

Mini pony

c)

Dog

d)

Cat

e)

Snake

41.

What does a StayWell have that a standard room in the pyramid does not?

a)

Air purifier, shower infuser, aroma therapy

b)

Air purifier, shower chair, aroma thermostat

c)

Refrigerator, shower infuser, aroma therapy

d)

allergy free room, shower infuser, Refrigerator

42.

This program is used to connect with Housekeeping

(a)  

43.

Where do we send a bill when a guest disagrees with the transaction?

a)

High balance

b)

Skips

c)

Disputes

d)

Too small to persue

44.

What are the ways we can queue a guest?

a)

Mobile

b)

Bell desk

c)

Front desk

d)

Phone call

e)

Lobby agent

45.

We offer this when a guest is having issues with their stay

(a)  

46.

What time is considered an ECO the day before?

a)

2 PM

b)

11 AM

c)

1 PM

d)

8 PM

47.

What is the Floor: 26141

a)

16th

b)

14th

c)

26th

d)

20th

48.

We use this program when creating manual keys or parking keys.

(a)  

49.

What is the LOCATION for this room number: 15026

a)

Pyramid

b)

West Tower

c)

East Tower

d)

Mandala Bay

50.

What form must you fill out when a guest pays in cash in the amount of $6,253.15

a)

No form

b)

MTL

c)

8300 Form

51.

How many windows do we have in billing?

a)

8

b)

10

c)

4

d)

16

52.

What is window 1 used for in billing?

a)

Primary

b)

3rd party

c)

Trash

d)

Comps

53.

What are under packages?

a)

Extra person fee

b)

Upsells

c)

Dog fee

d)

Parking

e)

Late check out

54.

This is where you can see the remaining balance of the guest.

(a)  

55.

The movement of transactions

(a)  

56.

What is window 2 used for in billing?

a)

Primary

b)

3rd party

c)

Trash

d)

Comps

57.

What is window 4 used for in billing?

a)

Primary

b)

3rd party

c)

Trash

d)

Extra

58.

What is window 5 used for in billing?

a)

Trash

b)

Skips/Disputes

c)

Comps

d)

Extra

59.

This window is used for comping off Gold+ resort fees.

a)

104

b)

101

c)

108

d)

8

60.

This window is used for comping express points/express comps.

a)

104

b)

108

c)

101

d)

8

61.

What are under fixed charges?

a)

Upsells

b)

Extra person fee

c)

Parking

d)

Late check out

62.

What are considered soft comps?

a)

Parking

b)

Resort Fee

c)

Room Rate

d)

Food

e)

Beverage

63.

In what order are the MGM Rewards tier status in?

a)

Pearl, Sapphire, Gold, Noir, Platinum

b)

Sapphire, Pearl, Gold, Platinum, Noir

c)

Sapphire, Gold, Pearl, Platinum, Noir

d)

Pearl, Sapphire, Gold, Platinum, Noir

64.

What is our cheapest standard room at Luxor?

a)

DPNK/DPNQ

b)

DGWK/DGWQ

c)

DTKB/DTQB

d)

DLUX/DLXQ

65.

How do Marriott Bonvoy members get point at Luxor?

a)

Stay, Minibar, CC, and BetMGM

b)

Stay, CC, and BetMGM

c)

Stay, Minibar,and BetMGM

d)

Minibar, CC, and BetMGM

66.

What is the Tier status for Marriott Bonvoy?

a)

Member, Silver, Gold, Platinum, Titanium, Ambassador

b)

Member, Gold, Silver, Platinum, Titanium, Ambassador

c)

Member, Silver, Gold, Platinum, Titanium, Ambassador

d)

Member, Silver, Gold, Platinum, Ambassador, Titanium

67.

What time can a Platinum Marriott Bonvoy member for a late check out?

a)

6PM

b)

1PM

c)

4PM

d)

2PM

68.

How many bonus points for a Titanium Elite member?

a)

10%

b)

95%

c)

75%

d)

25%

69.

What are the 2 options for Platinum, Titanium, Ambassador when checking at the front desk?

a)

1k Pts or $15 FB/ NT

b)

1k Pts or $20 FB/ NT

c)

1k Pts or $25 FB/ NT

d)

1k Pts or $30 FB/ NT

70.

What is the Authorizer when setting up the F&B welcome gift?

a)

ENTTIERBENE280

b)

AMBTIERBENE280

c)

MARTIERBENE280

d)

AMBTIERBENE340

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