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Worksheetscommunication skills
Total questions: 11
Worksheet time: 5mins
True or False: Communication is more than just talking face to face?
True
False
Good listening skills include what?
Smiling and waving at people
Yelling loud at people
Writing in slang.
None the above.
The exchange of information through the use of words or actions is
Active listening
Body language
Communication
Aggressive
Which of the following is considered a speaking skill?
Make clear, simple statements
Paying attention
Rereading your words before you send a message
Which of the following is considered a listening skill?
Thinking before you speak
Writing clear, simple statements
Paying attention
An example of verbal communication is:
Phone conversation
Posture
Eye contact
Writing an email
Good listening skills include:
a message, a sender, and a reveiver.
labeling, cultural sensitivity, and talking slowly.
verbal message, written communication and a receiver
showing interst, hearing the message, and not interrupting
How we sit, stand, and use facial expressions all send nonverbal messages.
True
False
Emotion and mood are difficult to control. We DO NOT have the power to decide what mood is right for a situation, and then to get into that mood.
True
False
Giving your full attention to the speaker, using all senses to listen, and showing the speaker you are listening by giving eye contact, smiling, and/or nodding.
active listening
verbal communication
clarification
Emotions such as anger, fear, or resentment can easily distort or destroy a message.
True
False
