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Mastering Conflict Management and Resolution at Work

Total questions: 10

Worksheet time: 3mins

Name
Class
Date
1.

It is nothing more than a difference of opinion or perspective between two or more people

a)

Argument

b)

Conflict

c)

Fight

2.

Not all conflicts are worth resolving

a)

True

b)

False

3.

When you use compete in handling a conflict it is ‘’You win, I lose”

a)

True

b)

False

4.

It is when you are too scared to speak your mind

a)

Quiet and Passive

b)

Crazy and Loud

c)

Strong and Kind

5.

It is when you speak you truth with a tone that conveys warmth

a)

Quiet and Passive

b)

Crazy and Loud

c)

Strong and Kind

6.

It is when you yell and confront the person

a)

Quiet and Passive

b)

Crazy and Loud

c)

Strong and Kind

7.

Different world view is not a factor why we have a conflict with some people

a)

True

b)

False

8.

It is when we shut down our communication when we are misunderstood

a)

Contempt

b)

Blame, Defensiveness

c)

Stonewalling

9.

Forgiveness is a sign of strength

a)

True

b)

False

10.

You have to create a safety when resolving conflict

a)

True

b)

False