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WorksheetsTraining And Coaching
Total questions: 10
Worksheet time: 16mins
What is the difference between teaching and coaching?
Training is when a partner is taught a new task, skill or behavior.
Coaching helps a partner to continuously improve on task completion, skills or behaviors
Training helps a partner to continuously improve on task completion, skills or behaviors
Coaching is when a partner is taught a new task, skill or behavior.
A&B
What are the steps in the Teaching Model?
When is training needed for a promotion?
2 Weeks before the new season launch
After the new season launch
The day before the new season launch
The day after the new season launch
What are the five coaching skills?
What type of questions do you ask when you are coaching? Give an example.
How can you show a barista that you are listening actively?
Use verbal and non-verbal cues to show that you are present and that your full attention
Seek to understand what they are telling you. Do not assume
Ask questions and paraphrase to check for your own understanding
All the answers above
What do you do when you notice a barista’s improved skill or behavior after being coached?
When you should use coaching skill?
A lack of understanding why they need to complete all the steps of a task
A lack of understanding why certain behavior is expected
An opportunity to continuously improve a skill or task
An opportunity to improve partner’s behavior
A,B,C,D
What's What-Why & What-What-Why ? Give some example
When delivery your feedback you should notice ?
Your connection
Your tone of voice
Your body language
All the answer is right
