WorksheetsDIPBUS T1 (G170-171-172-173) WQ - 10
Total questions: 60
Worksheet time: 37mins
Refers to what you are selling, including all of the features, advantages and benefits that your customers can get.
Price
Packaging
Promotion
Product
It shows and defines the hierarchy of the different positions in the organization.
Roles and Responsibilities
Form of Business Organization
Organizational Structure
Salary Requirements
It details how the proposed business will sell its product to the target consumer.
Marketing Plan
Financial Plan
Organizational Plan
Introduction
Refers to the staff and salespeople who work for your business, including yourself.
Positioning
Promotion
Place
People
This refers to where your products and services are seen, made, sold or distributed
Promotion
Place
Positioning
People
Which of the following factors does not affect the selection of the business form?
Nature of the Business
Liability of the Owner
Capital Requirement
Marketing Strategy
It must be clearly defined in order to avoid misunderstanding and overlapping of functions.
Liability of the owner
Organizational Structure
Roles and Responsibilities
Form of the Business Organization
What is a business plan?
Written document that only outlines the business practices of the new business.
Written document that describes the financial aspects of the business.
Written document that only describes the ownership of the business.
Written document that describes all the steps necessary for opening and operating a successful business.
Why do you need a business plan?
To explain your idea
the ability to get financing.
it's a road map that sets objectives and goals for the business.
To help reduce the risk of business failure.
All of the above.
Responsibility that is held by one person, beliefs, thoughts and own tasks:
Job Responsibility
Self Responsibility
Mutual Responsibility
Job Safety Responsibility
Tasks, and duties to complete daily routine is:
Job Responsibility
Self Responsibility
Mutual Responsibility
Job Safety Responsibility
What is the tool for organizational structure?
Organizational diagram
List diagram
Organizational chart
Organizational schedule
Apart from answering to the questions in the interview, you also need to maintain
Eye contact
loud voice
arrogance
your headphones
Which of the following is suitable attire for an interview?
Sweat pants and T-shirt
Tight skirt and blouse
Formal attire
All of the above
Resources being used to make the output
Input
Productivity
Output
Process
Which of the following is NOT an advantage of an organisational chart?
The chart shows how everybody is linked in the organisation.
Every member of staff can see their own position in the organisation.
It shows the chain of command and how authority passes down the organisation.
It indicates the detailed job description of each employee.
Risk management is
an incident where information is stolen or taken from a system without knowledge
the process of minimizing or reducing harm from risk.
the simulation of human intelligence in machines that are programmed to think like humans
a process that deals with investments
What is the control ?
the measures taken to prevent the consequences of the incident should it occur (by protecting people, equipment, etc.
Risk assessment of hazards identified through a review of the potential unsafe-acts
Risk evaluation of identified hazards taking into account the existing controls and defences
Controls are the precautions taken to prevent or reduce the risk of a hazard causing an incident with the potential for loss.
______________ insurance provides financial protection against overwhelming medical expenses
Health
Car
Comprehensive
Medical
Type of risk associated with the environment
Human
Economic
Financial
Natural
Type of risk associated with the changes in business conditions and economy
Human
Economic
Financial
Natural
Which of the following best defines customer service?
Act or manner of serving food and beverages.
All positive moments experienced between hospitality employees and customers.
Someone who purchases products or services from a business.
Total customer experience with a business.
Customers who complain:
Had unhappy childhoods
Are genetically predisposed to sourpusses
Have trouble in their primary relationships
Are doing you a service in identifying what isn't working in your business or organization
When dealing with difficult customers we should always
interrupt
get angry
offer solutions
worry about the next call
Images can be used on a website as
A background
A way to communicate a message without words
An icon to link to another page
All of the above
Colours on a website can help
Improve readability
Make ideas difficult to understand
Add a function or feature to a table
All of the above
Characteristic of marketing-oriented website is
Create excitement for product and services
Offer what people want
Respond to market feedback
All of the above
The World Wide Web Consortium (W3C) makes
Guidelines for best practices in web technologies
Products for sale on Amazon
Websites for new businesses
Manufacturer specifications for software
When you publish a website on the World Wide Web, it can be seen by
Just your friends and family
Everyone with internet access
Only you
Nobody
When you make a draft of your website, it can be seen by
Just your friends and family
Everyone with internet access
Only you
Nobody
When placing an online order, a customer should be able to
Agree to the purchase
Correct order mistakes
Review their order
All of the above
A secure connection is necessary for
Online payments
Customer personal information
Both a and b
Neither a nor b
A navigation bar on a website is a kind of
Image
box
table
heading
What is stored as audio-visual records?
Images
Reviews
Live activities
Paper documents
Which of the following is a free hosting site?
Weebly.com
Wix.com
Google.com
Bluehost.com
View button means?
You can view your website directly
You can edit on the template you have chose
You can see the demo of the website as a customer
Nothing
Responsibility that is shared by all members:
Job Responsibility
Self Responsibility
Mutual Responsibility
Job Safety Responsibility
Responsibility that is held by one person, beliefs, thoughts and own tasks:
Job Responsibility
Self Responsibility
Mutual Responsibility
Job Safety Responsibility
The best definition of a firm’s organisational structure is that:
it shows exactly what job everyone does
it shows the levels of management and division of responsibilities
it shows a plan of the offices and factory
it refers to the way in which products are made and pass through the factory.
Where is my role and duties stated?
Job description
Job book
Job identifier
Job comparison
What is the tool for organizational structure?
Organizational diagram
List diagram
Organizational chart
Organizational schedule
Hierarchy in the organization represents
what is for hier
rank or status
authority
who is the boss
Organizational chart is
a picture on the wall of the business
a diagrammatic representation of the structure and reporting relationships in the organization
a chain of command
determining which which employee will be promoted the next hierarchical position
Proctor & Gamble departmentalizes by Tide, Pampers, Charmin, and Pringles. This is an example of departmentalization by _____.
A. function
B. process
C. geography
D. product
