WorksheetsWAR BreakOut IT
Total questions: 10
Worksheet time: 2mins
Apa budaya Borwita?
(a)
Apakah target BCP di 2025?
Pertumbuhan 2x
Pertumbuhan 3x
Pertumbuhan 4x
Pertumbuhan 5x
Apa nama strategi untuk mencapai target 2025
(a)
Apa strategi Borwita yang digunakan selama 21/22?
(a)
Apa WAR bagi IT?
IT Survey
SLA I-Track
KPI
Semua benar
Berapakan target WAR IT Survey?
77%
75%
80%
85%
Berapakah target WAR I-Track?
Response time 95% & Resolution time 95%
Response time 96% & Resolution time 95%
Resolution time 96% & Response time 95%
Reponse time 96% & Resolution time 96%
Manakah yang benar?
Response Time = Time tickets + 2Hours
Resolution Time = Response time + 2Hours
Resolution Time = Time tickets + 8Hours
Semua benar
Apa maksud dari WAR IT?
Persepsi
Layanan terbaik
Harapan
Kepuasan users
Siapa users IT?
Karyawan
Principal
Customer
Semua benar
