A marketing and business concept that attempts to analyze the “satisfaction” received by a customer from a purchase.

A system of management based on the principle that every participant must be bound to committing to maintain high standards of work in every aspect of a company’s operations.

At this process level, you can decide how a value chain can be designed to gain a competitive advantage.

Collaboration between two firms helps to share the complementary resources between them, thus avoiding unnecessary duplication of the costly resources.

Collaboration in technology development and R&D partnering is particularly effective way to advance their competitive advantages.

Goods or inventories that are ready for sale.

It describes the concrete steps such as accepting orders, check order and other phases of procurement.

It focuses on creating holistic solutions capable of simultaneously resolving multiple problems.

It gives a lower cost profile.

It gives the product or offering a differential “plus” over competitive offerings.

It is a broad category that includes customer service, field service and product returns.

It is a company that buys products from a manufacturer or wholesaler and sells them to end users or customers.

It is a company that makes goods for sale.

It is a long term planning.

It is a medium term planning.

It is a structure intended for storing goods.

It is a systematic approach to assess supplier’s contributions to the business by fostering positive alliance.

It is a systematic manufacturing method used for eliminating waste within the manufacturing system.

It is an agent who supplies goods to stores and other businesses that sells to consumers.

It is another term for a supplier.

It is anything that enables the company to have a larger market share or more profit compared to others.

It is defined as a group of inter-connected participating companies that add value to a stream of transformed inputs from their source of origin to the end products or services that are demanded by the designated end-consumers.

It is rebuilding the product with reused, repaired or new parts.

It is the act of taking care of the client’s needs by providing and delivering professional, helpful, high quality service and assistance.

It is the consumer’s devotion or fondness to a certain brand, store, manufacturer or service provider.

It is the distribution of resources among competing groups of people or programs.

It is the function responsible for the flow of material around the cycle.

It is the most popular online shopping of today’s generation.

It is the movement of goods from raw materials to complete goods that are to be delivered to the final customers.

It is the process of moving goods from their typical final destination for the purpose of capturing value, or proper disposal.

It is the resale of a returned product that has been repaired or verified to be in good condition.

It is used for transporting oil, gas, and other chemical products.

It refers to the same for goods going out of a business.

It refers to the process of overseeing the movement of goods from supplier or manufacturer to point of sale.

It refers to the transport, storage and delivery of goods coming into a business.

One of the distribution systems that is typically used for bulky, low-value cargo.

One of the distribution systems which is fast and flexible for light loads but may be expensive.

One of the element of supply chain that is in the strategic level.

SCM’s important activities include determining,

Simulation tools can calculate how a supply chain will perform and show how trivial deviations can be grounds for significant commotions in the flow of materials.

Supply chain management links the operational activities of logistics, purchasing, and operations in accordance to all the company’s goals to ensure that they are focused and that overall targets are satisfactorily

met.

The design and management of a system that controls the forward and reverse flows of materials, services and information into, around, and out of international corporation.

The firm’s ability to satisfy customer service requirements in a timely manner.

The material flow that run through the supply chain changes its ownership from one company to another, from supplier to buyer.

The process of two or more people or organizations working together to complete a task or achieve a goal.

The raw materials, work-in process products and finished goods that are considered to the portion of a business’ assets that are ready or will be ready for sale.

This is the stage where strategic plan is implemented.

This refers to activities carried out by a firm to promote the buying and/or selling of a product or service.

When the company and the supplier are at odds and have contradictory and opposing views.