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WorksheetsClaims Day
Total questions: 15
Worksheet time: 9mins
If a member has more than one insurance, the secondary insurance will pay any expenses that the primary plan does not
TRUE
FALSE
If a child is covered by both their parents' plans and the mom's birthday is March 2, 1981 and the dad's birthday is April 1, 1974, whose plan will be primary?
Mom's Plan
Dad's Plan
Let the courts decide
If you are covered by your plan at work and your spouse's plan, which plan would be primary?
Your Plan
Spouse's Plan
Depends on how long you've been on your spouse's plan
What are the 3 places where claim information can be found?
Smart Benefit Search
TPA Website
Member Website
Claims Wizard
Network Website
What are the 3 pieces of information that we should be asking for to identify the correct claim?
Provider Name
Date of Service
Billed Amount
Provider NPI
Balance Billing is when an OON provider bills for the difference between the billed amount and the U&C allowed amount
TRUE
FALSE
When a claim denies because the insurance wants to know if the member has any other medical insurance it means that we need to update the (a)
When a provider is OON, the insurance will create it's own (discounted) allowable rate using a U&C algorithm and will only apply the member's benefits to this rate.
TRUE
FALSE
An INN provider can bill a member for the difference between the billed amount and the (contracted) allowed amount.
TRUE
FALSE
How long do claims take to process?
10-14 business days
5-10 business days
1 week
30-45 business days
This document is sent to members to advise them of how a claim processed
Claim
Bill
Explanation of Benefits
Notification of Claim
The (a) amount is the amount of a claim that is being considered for benefits by the plan
Select all of the places of service where a planned surgery might take place
Office
Ambulatory Surgery Center
Hospital
Emergency Room
An incorrect Tax ID Number could cause a claim to process OON even if the provider and their billing address were INN
TRUE
FALSE
An insurance company might require a(n) _________ to determine what led a member to receiving medical care
Accident Details
COB
Authorization
Maintenance of Benefits
