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Claims Day

Total questions: 15

Worksheet time: 9mins

Name
Class
Date
1.

If a member has more than one insurance, the secondary insurance will pay any expenses that the primary plan does not

a)

TRUE

b)

FALSE

2.

If a child is covered by both their parents' plans and the mom's birthday is March 2, 1981 and the dad's birthday is April 1, 1974, whose plan will be primary?

a)

Mom's Plan

b)

Dad's Plan

c)

Let the courts decide

3.

If you are covered by your plan at work and your spouse's plan, which plan would be primary?

a)

Your Plan

b)

Spouse's Plan

c)

Depends on how long you've been on your spouse's plan

4.

What are the 3 places where claim information can be found?

a)

Smart Benefit Search

b)

TPA Website

c)

Member Website

d)

Claims Wizard

e)

Network Website

5.

What are the 3 pieces of information that we should be asking for to identify the correct claim?

a)

Provider Name

b)

Date of Service

c)

Billed Amount

d)

Provider NPI

6.

Balance Billing is when an OON provider bills for the difference between the billed amount and the U&C allowed amount

a)

TRUE

b)

FALSE

7.

When a claim denies because the insurance wants to know if the member has any other medical insurance it means that we need to update the (a)  

8.

When a provider is OON, the insurance will create it's own (discounted) allowable rate using a U&C algorithm and will only apply the member's benefits to this rate.

a)

TRUE

b)

FALSE

9.

An INN provider can bill a member for the difference between the billed amount and the (contracted) allowed amount.

a)

TRUE

b)

FALSE

10.

How long do claims take to process?

a)

10-14 business days

b)

5-10 business days

c)

1 week

d)

30-45 business days

11.

This document is sent to members to advise them of how a claim processed

a)

Claim

b)

Bill

c)

Explanation of Benefits

d)

Notification of Claim

12.

The (a)   amount is the amount of a claim that is being considered for benefits by the plan

13.

Select all of the places of service where a planned surgery might take place

a)

Office

b)

Ambulatory Surgery Center

c)

Hospital

d)

Emergency Room

14.

An incorrect Tax ID Number could cause a claim to process OON even if the provider and their billing address were INN

a)

TRUE

b)

FALSE

15.

An insurance company might require a(n) _________ to determine what led a member to receiving medical care

a)

Accident Details

b)

COB

c)

Authorization

d)

Maintenance of Benefits