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WorksheetsBusiness Communication
Total questions: 125
Worksheet time: 1hrs 9mins
Be clear (Clarity and Coherence)
How does he feel?
He is sad
He is excited
He is bored
He is lazy
Things to remember concerning office e-mail.
Refrain from using Informal/impersonal messages
Spell-check, edit & proofread
E-mail belongs to your employer
Avoid anything nearing “off-color”
Which sentence is written correctly?
We will meet with all Associates and their Managers on Monday to discuss the Year-End Report and Company Budget.
We will meet with all associates and their managers on Monday to discuss the Year-End Report and Company Budget.
We will meet with all associates and their managers on Monday to discuss the year-end report and company budget.
Why should you be careful when using a computer spellchecker?
They only check certain words in your text
You can't tell if they're correcting spelling or grammar
They do not check for meaning or context of words
They aren't always activated
When filling in an email subject field, what should you avoid?
Using parentheses
Excessive punctuation
Capital letters
Short concise phrases
What information should be included in the final paragraph of a letter or email?
Your contact details
The subject of the letter or email
More information on the topic
A proposal or call for action
Greetings or Salutations to avoid:
Hey there!
To whom it may concern,
Dear Sir or Madam,
Good morning/afternoon/evening,
Which email sign-off must be avoided?
Using quotes
Oversized sign-offs
Sent from my iPhone
Have a blessed day
Which of the following is a disadvantage for emails?
Limited number of recipients
Difficult for the receiver to determine the tone of the email
Speed
Lack of possible detail
Which sentence is written correctly?
We will meet with all Associates and their Managers on Monday to discuss the Year-End Report and Company Budget.
We will meet with all associates and their managers on Monday to discuss the Year-End Report and Company Budget.
We will meet with all associates and their managers on Monday to discuss the year-end report and company budget.
Why should you be careful when using a computer spellchecker?
They only check certain words in your text
You can't tell if they're correcting spelling or grammar
They do not check for meaning or context of words
They aren't always activated
When filling in an email subject field, what should you avoid?
Using parentheses
Excessive punctuation
Capital letters
Short concise phrases
What information should be included in the final paragraph of a letter or email?
Your contact details
The subject of the letter or email
More information on the topic
A proposal or call for action
Greetings or Salutations to avoid:
Hey there!
To whom it may concern,
Dear Sir or Madam,
Good morning/afternoon/evening,
Which email sign-off must be avoided?
Using quotes
Oversized sign-offs
Sent from my iPhone
Have a blessed day
Which of the following is a disadvantage for emails?
Limited number of recipients
Difficult for the receiver to determine the tone of the email
Speed
Lack of possible detail
A word that gives us more information about a noun.
Adjective
Adverb
How much you know about capitalization?
Capitalize the names of days of the week, months, but not seasons.
Capitalize the specific names of places.
Capitalize the names of regions.
Capitalize titles in front of names, not otherwise.
Subject lines should..
be specific
be clear
catch your attention
summarize your intention
Bad grammar speaks louder than your…?
image
intended message
intelligence
professionalism
What are the advantages of using active (instead of passive) voice in your emails?
Provides context and meaning
Reduces the number of words
Has more impact
Get a quicker response
Which of the following is a Filipinism?
Thank you for this one
Fill up this form
Actually
Yes, I’ll wait. (in response to “Do you mind waiting?”)
Which form of communication enables people at the same level within departments of the organisation to communicate with each other?
Vertical communication
Horizontal communication
Internal communication
External communication
The communication which is spoken, read, heard, and written is
verbal communication
non verbal communication
gestural communication
formal communication
If you are nervous about making eye contact during an elevator pitch, where can you look?
At the other person's nose or forehead
At the other person's feet
Over the other person's shoulder
Close your eyes and hope for the best
Culture is defined as:
sharing of common beliefs, values, customs and behaviours of a group
knowing what each other likes to do, our attitudes and responses to one another
understanding how cultures begin, how to apply them, and what it means for the individual
What are some PROFESSIONAL reasons that you may deliver an elevator pitch? (check all that apply)
Ask for a job
Ask someone to invest in your company
Ask someone to go on a fishing trip with you
Ask someone to buy your product
Ask someone on a romantic date
What should be included in a good elevator pitch? (check all that apply)
Your name
What you do
Your non-relevant hobbies
All of the people you know
An ask (for a job, internship, buy a product)
Diversity means
Varied in contents
Being different
Being same
Being indifferent
What is communication?
A process of transmitting information from one person to another.
A process of transmitting information one person to a place or another.
A process of transmitting information from one person or place to another.
A process of transmitting information to one person or a place.
Which of the following is an example of nonverbal communications?
Nodding your head
Making eye contact
Crossing your arms
All of the above
Which of the following is not an example of a soft skill?
Time management
Leadership
Creativity
Computer programming skills
If your certificates or licenses are outdated/expired, should you include them?
How many pages should your resume be?
As many as it takes to showcase your awesomeness
Education and Experience should be listed
From most relevant to least
From most recent to oldest
From first job to last
I does not matter
Where would I put Fully Bilingual (English & Spanish) in a resume?
Contact Information
Skills
Experience
Education
Hobbies
Where would I put Fully Bilingual (English & Spanish) in a resume?
Contact Information
Skills
Experience
Education
Hobbies
You have a great idea, but are afraid to speak up because it is unconventional.
Which is an example of a business letter salutation?
Dear Mrs. Collins,
Thank You,
Dear Mr. Jones
Sincerely,
Which of the following should you not do with your voice during a presentation?
Speak with clarity
Speak with projection
Speak to the audience
Speak to your notes or the screen
Nervously pacing back and forth is a good presentation skill.
TRUE
FALSE
Which part of a business letter is listed below?
Courtney Thomas
321 Main Street
Olathe, KS 66062
Inside Address
Signature Line
Heading
Body
How many enters are there between the Recipients Address and Salutation?
2
4
6
3
Which example is listed below.
Dear Mrs. Collins
Email Salutation
Business Letter Salutation
Email and Business Letter Salutation
Memo heading
What 4 things do you need to do before typing a business letter?
Change margins, set spacing to single, 12 point font, Times New Roman font
Change margins, change font, change font color, 12 point font
Change margins, set spacing, 12 point font, sans serif font
Change margins, add page number, 12 point font, add a border
What are the 2 colors you can sign a business letter in?
Blue and Red
Black & Red
Blue & Green
Black & Blue
What 4 things do you need to do before typing a business letter?
Change margins, set spacing to single, 12 point font, Times New Roman font
Change margins, change font, change font color, 12 point font
Change margins, set spacing, 12 point font, sans serif font
Change margins, add page number, 12 point font, add a border
In a block style letter ____.
all lines start at left margin
date and closing lines start at horizontal center
paragraphs must be indented
the complimentary closing is omitted
Which is an example of a business letter salutation?
Dear Mrs. Collins,
Thank You,
Dear Mr. Jones
Sincerely,
Communication is not always a vital skill in the workplace.
True
False
Oral communication consists of anything that is written.
True
False
How we sit, stand, and use facial expressions all send nonverbal messages.
True
False
Developing good human relations skills helps create healthy relationships between employees.
True
False
Being able to write long, wordy paragraphs is part of writing effectively in the workplace.
True
False
Which of the following is not expected of employees' ora communication skills in the workplace?
Communicate clearly
Use appropriate language
Be able to write well
Communicate within the laws and regulations of the organization
Which of the following is NOT an example of written communications?
Tweets
A conversation between co-workers
Blogs
Emails
Which of the following is an example of nonverbal communications?
Nodding your head
Making eye contact
Crossing your arms
All of the above
When working in a team, which of the following is a particularly important skill?
Writing Skills
Collaborations skills
Graphic design skills
Technical skills
A team player is a:
Person who works well as a member of a team or group
Person who leads the team
A personn who brings together and coordinates various teams
None of the above
To write effectively in school and the workplace, you should
know your audience, focus on content and style, proofread thoroughly and revise accordingly.
know jokes, focus on yourself, and style, proofread
know information, focus on style, proofread thoroughly and revise accordingly.
know your audience, focus on content of proofreading
Professionalism is defined as:
The cooperative or coordinated effect on the part of a group of persons acting together as a team or in the interests of a common cause.
The competence or skill expected of a professional
The attitude of an employer
A person who works well as a member of a team or group
Which of the following is not an example of a soft skill?
Time management
Leadership
Creativity
Computer programming skills
In the business world, people are often measured by their:
Degree(s)
Social status
Soft Skills
Hobbies and Technical skills
Which of the following is NOT generally found in a company's handbook?
Dress code information
Safety regulations
Salary information for each employee
Time off policies
Students leadership activities can:
Help build your resume
Help you practice professionalism skills
Offer opportunities to participate in events outside of school, such as competitions.
All of the above
Soft skills are
cluster of personality traits, social attributes, communication, language, interpersonal skills, management of people, and personal habits
cluster of people, thinking, staying disruptive, and always getting into incident.
cluster of individuals, believing your going to change people, helping guiding workers.
cluster of personality traits, social media skills, communicating, being first, management of people.
Soft skills are
cluster of personality traits, social attributes, communication, language, interpersonal skills, management of people, and personal habits
cluster of people, thinking, staying disruptive, and always getting into incident.
cluster of individuals, believing your going to change people, helping guiding workers.
cluster of personality traits, social media skills, communicating, being first, management of people.
As long as companies don't violate any civil rights and are in compliance with federal, state, and local laws and regulations, companies have no right to establish their own policies.
True
False
Letter writing is an important part of communication in Hospitality?
Agree
Disagree
Strongly Agree
Strongly Disagree
The telephonic conversation helps to establish relations with the guests.
True
False
Maybe
Never
Front Office personals should be good communicators?
Yes
No
Not necessary
Never
A conversation between the teacher and student should be formal?
Agree
Disagree
I don't know
Letters can be formal or informal?
True
False
None of the above
Hey Sir! is the correct way to write a business letter?
Yes
No
Maybe
Discussions are very important for a business to run smoothly?
Yes
No
Maybe
Politeness of words is essential in discussions?
True
False
Not always
We must pick up the phone within three rings.
Yes
No
Maybe
Never
Face to face conversation is talking over the phone to a person?
True
False
Both true and false
None of the above
Do not eat and chew anything while talking over the phone?
False
Maybe
Not always
True
I (a) my communication class.(like/dislike)
Communication can be considered effective when the sender understands the message
True
False
Communication that occurs within the organization internally or external, formal or informal is known as business communication
True
False
Effective communication enhances the ability of the organization to solve problems faster and make sound decisions.
True
False
Accurate is a characteristics of effective communication.
True
False
Encoding is a process by which receivers interpret and translate the received message into meaning information.
True
False
Noise is any internal or external interference that distract the communication
True
False
Grapevines are formal method of communication within the organization
True
False
External communication consists of upward, downward and horizontal communication
True
False
A gossip is used to deliver information that is non-job related.
True
False
When a sender only convey information to an individual who will benefit from the news, this type of informal communication is called a cluster.
True
False
A good report is ______________.
Connected
Compelling
Accurate
Practical
The following are true about informational report EXCEPT:
Contains data and facts
Designed to give information or educate readers
Offers analysis and recommendation
Can sometimes be in oral form
The following are methods to gather primary data EXCEPT:
Questionnaires
Books
Interviews
Observation
An advantage of a chronological resume is ______________.
it highlights growth and career progression
it a good choice for recent graduates
is good for those changing careers
it emphasizes on skills and accomplishments
The following are information that should be in a resume EXCEPT:
Personal information such as name. address and contact number.
Education
Work Experiences
Details of physical shortcomings
The purpose of ________ interview is to evaluate & improve performance of workers.
job
an appraisal
exit
disciplinary
The following are strategies to reduce communication barriers EXCEPT:
Minimize noise and distraction
Restrict the flow of information within the organization
Foster open communication
Commit to ethical communication
Communication process includes all except
Encoding
Receiver
Service
Channel
Upward, downward and horizontal are examples of
Lines of communication
Barriers to communication
Channels of communication
None of the above
Types of communication includes
verbal
Non verbal
Formal
All of the above
How can we overcome communication barriers
Minimize or eliminate noise in the environment
Reduce the number of gestures that are used during communication
Use technology to communicate effectively across physical barriers
All of the above
Cultural bias is an example of
Lines of communication
Types of communication
Barriers to communication
Channels of communication
The use of gestures would be classified as
Formal communication
Verbal communication
Non-verbal communication
Informal communication
We can reduce barriers to communication by
Ensuring the message is clear
Managing feedback
Choice of channel
All of the above
Which of the following is NOT a function of communication
Provision of information
Telltales
Motivation
Facilitate interaction
The following are important for an effective business communication EXCEPT;
specific message and content
random audience that is targeted for the content of the message
email is used as most of the receiver have access to an email and internet connection.
Mr Brown who is made in-charged of sharing the specific message knows everything about the message.
