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WorksheetsKC 46 - POD 3
Total questions: 10
Worksheet time: 20mins
Name
Class
Date
1.
Issue:The hooks are Nylon material instead of metal carabiners.
What will be your solution?
a)
Full refund
b)
Partial refund
c)
Full refund + brand new unit
d)
Partial refund + brand new unit
2.
Does HK P30SK fit the belly holster?
a)
Yes
b)
No
c)
Maybe
3.
For Bonstato replacement requests, ALL columns on the replacement request form need to be filled out in order to successfully submit replacements to finecom.
a)
True
b)
False
c)
Maybe
4.
For Wise Owl Outfitters, please note that we are still active in the MX marketplace. Please report suspensions or escalations to the right channel.
a)
True
b)
False
c)
Maybe
5.
We offer a ________ warranty for the products we sell under Brimma Life.
a)
Lifetime
b)
1 year
c)
3 years
6.
When escalating in Slack #marketplace-walmart channel who do you tag?
a)
Jack Knoll
b)
Erin Mulkern
c)
Brand Manager
d)
COA
7.
What are the top two cases on why we offer a single use promotional code to our customers?
a)
Offering discount on a replacement item
b)
Raincheck discount
c)
Offering a discount when customer ask for it.
d)
Customer is a serving member of the military
8.
Scenario: The customer emailed you after a week of use of their order saying that the item no longer works as it should. You went ahead and processed a replacement. What replacement reason should you choose?
a)
Defective
b)
Damaged
c)
Quality Issue
d)
Warranty Claims
9.
Property Damage: After you advise the customer to send the unit to our Walpole, MA office what will be the next step?
a)
Offer to process a replacement
b)
Issue a refund for the price of the product that caused the damage.
c)
Create UPS shipping label
d)
Fill out Monday.com form
10.
Tax Exempt. Customer in Shopify: Once the customer is verified by Thrasio, where in Shopify do you navigate to exempt the customer from future sales tax?
a)
Orders
b)
Discounts
c)
Customers
d)
Marketing
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