WorksheetsCommunication & First Impressions
Total questions: 20
Worksheet time: 10mins
A healthy and efficient workplace must have ________________________ for relationship building, sharing ideas, delegating responsibilities, and managing a team.
empathy
active listening
organization
communication
_________________ communication is use of language to transfer information. Including speaking or sign language.
verbal
spoken
non-verbal
contextual
Verbal communication lessens the threat of the message being _____________________.
misinterpreted
misguided
clear
summative
___________________ communication includes use of body language, gestures, and facial expressions to convey information.
verbal
visual
nonverbal
concise
It is important to be ________________ with nonverbal communication. Deliberate and purposeful.
concise
intentional
closed
visual
_____________________ communication is the use of photographs, art, drawings, sketches, charts, and graphs to convey information.
summative
descriptive
training
visual
Usage of active listening is considered part of ________________ communication.
verbal
nonverbal
visual
written
____________________ communication provides a record of the information. It provides clear information but tone, anger, excitement, and sarcasm is sometimes unclear to the audience.
Speech
Visual
Written
Verbal
Communication varies by context. What might be acceptable in one _________________ may not be appropriate in another.
statement
setting
switch
paradigm
The first _________________ sets the tone for the relationship that follows.
dialogue
communication
discussion
impression
Your ____________________ is the first thing noticed in a first encounter.
appearance
time
manners
confidence
Allow __________________ in your schedule to arrive early. Being late leaves a bad first impression.
structure
flexibility
authenticity
planning
Be courteous and polite. Give the person your full __________________.
resume
attention
confidence
personality
It takes only ________________ for someone to create a first impression of you.
seconds
minutes
hours
days
You are meeting a new co-worker, what is one benefit of making a good impression with that first handshake?
It makes you look like you know everything about the job.
It makes you look like you’d be a good team player.
It makes you appear to be shy.
It makes you seem like you are not confident in your ability to do the job.
The best of the best first impressions...
Look good thats all anyone cares about
Show extra effort in every area of the interview both before and after
Be there super early and super late, maybe even after closing
Be extremely energetic, ask questions until you're asked to leave
Why would having eye contact be important
It shows self-confidence
Shows that you are nervous
What is Body Language?
Postures, gestures, and facial expressions.
The exchange of information through the use of words.
Your words say one thing but your body language say another.
Speak from your point of view.
Hearing, thinking about and responding to another person’s message is
“I” Message
Active Listening
Body Language
Mixed Messages
Communication involves your words, postures, gestures, and facial expressions.
True
False
