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WorksheetsNghiệp vụ lễ tân G1 (Chapter 1)
Total questions: 14
Worksheet time: 14mins
________are two of the most important functions of the front desk operation. (Choose 2 answers)
Communication
accounting
keeping rooms ready
handling in-room requests
Hotel A has a total of 30 rooms available for sale. Today, only 20 of those rooms are occupied. The total room revenue for the night was $5,000. The Average Daily Rate (ADR) of this hotel would be:
$100
$200
$250
$500
(a) is a level of service which provides a home-away-from-home condition for business executives, visitors, and families who are planning to visit a place for a longer duration.
_______, which include hotels that purchase operational and marketing services from a corporation, are further divided into franchisee, referral, company-owned properties, and management contract companies.
Chain affiliations
Independent hotels
Extended-stay services
Select-service hotels
Market orientation in the hotel industry is categorized into two segments: (1)_____hotels, which provide guest accommodations for the long term; and (2)_______hotels, which provide short-term accommodations for traveling guests.
(Choose 2 answers)
residential
commercial
select-service
extended-stay
What is the total room revenue divided by the number of rooms sold called?
Revenue per available room (RevPAR)
Average daily rate (ADR)
Gross operating profit per available room (GOPPAR)
Gross operating profit (GOP)
What is yield percentage?
The number of rooms sold divided by the number of rooms available
Indicating the ability of each guest room to produce a profit
The effectiveness of a hotel at selling its rooms at the highest rate available
The amount of room sales received
