WorksheetsSystem Integration
Total questions: 20
Worksheet time: 20mins
It is a cross-functional enterprise backbone that integrates and automates many internal business processes and information systems within the sales and distribution, production, logistics, accounting, and human resources
Enterprise Resource Planning
Payroll Management System
Production Management System
Human Resource Management System
What is system integration
One system into multiple program
Multiple systems into multiple program
Two systems into one program
Multiple systems into one program
With this, it is easier to track customer buying habits. Can reduce redundancy in the sales process, minimize customer irritation and ensure a successful sale
Business Intelligence
Inventory Management
Supply Chain Management
Customer Relationship Management
Importance of system integration
Improve system security
Real time data
An integrated future
Easier for administrators
Today, SCM systems focus on extending beyond an organization’s four walls to influence:
A. Suppliers
B. Suppliers’ supplier
C. Customers’ customer
D. All of the above
What is the set of processes that plans for and controls the efficient and effective transportation and storage of suppliers from suppliers to customers?
A. Supply chain execution
B. Logistics
C. Demand planning
D. Supply chain planning
Information technology’s primary role in supply chain management is creating the integrations or tight process and information linkages between functions within a firm - such as marketing, sales, finance, manufacturing, and distribution – and between firms.
True
False
Which of the following describes an ERP system?
ERP systems provide a foundation for collaboration between departments
ERP systems enable people in different business areas to communicate
ERP systems have been widely adopted in large organisations to store critical knowledge used to make the decisions that drive the organisation's performance
All of the above
What does ERP stand for?
Enterprise Resource Planning
Enterprise Resource Program
Enterprise Recycling Program
Environmental Resource Planning
What is the primary difference in an organization before and after ERP installation?
Employees work across different departments
Database across departments are separates
A central database for all department
All of the above
CRM allows an organization to accomplish all of the following, except:
A) Provide better customer service
B) Make call centers more efficient
C) Complicate marketing and sales processes
D) Help sales staff close deals faster
In an organization, a transaction processing system (TPS) supports routine operations associated with its business processes.
True
False
_____includes the planning, executing, and controlling of all activities involved in raw material sourcing and procurement, converting raw materials to finished products, and the warehousing and delivering finished product to customers.
Maintenance, repair and operations (MRO)
Materials requirement planning (MRP)
Customer relationship management (CRM)
Supply chain management (SCM)
Customer support, sales management, and contact management are key features of a customer relationship management (CRM) system.
True
False
Which of the following is TRUE about Enterprise Resource Planning (ERP)?
An ERP software application package is a suite of pre-engineered, ready-to-implement, and integrated application modules catering to all the business functions of an enterprise.
ERPs can provide comprehensiveness and flexibility because the heart of the system resides a computer-aided software engineering (CASE)-like repository that stores all details.
The success of ERP packages is based on the principle of reusability.
ERPs changed the basic developmental model of implementing computerized systems within enterprises to that of implementing off-the-shelf, ready-made packages.
All of the choices
What are the functions of CRM?
Sales monitoring
Build prospects and customer database
Log Follow-up & Support Communications Properly
Deal updating
all of the above
