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BMK2064_Chapters 6&7

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

A product is really nothing but attributes.

a)

True

b)

False

2.

Theoretically, the three basic types of attributes occur in the sequence of a benefit permits a certain feature, which in turn leads to its function.

a)

False

b)

True

3.

A pen that sprays ink onto the paper is an example of a product:

a)

function

b)

feature

c)

benefit

d)

usage

4.

_____ is a statistical technique that uses maps of the market to determine how various products are perceived by how they are positioned on the market map.

a)

Gap analysis

b)

Situation analysis

c)

Product innovation charter

d)

Trade off analysis

5.

Marketing managers in a product development firm routinely create "gap maps" representing the position of their company's product vis-à-vis competitive offerings. The marketing managers use their subject matter knowledge and make judgment calls based on prior experience and expertise. This is an example of a(n) _____ gap map.

a)

determinant

b)

attribute rating perceptual

c)

overall similarity perceptual

d)

experiential

6.

Customer attribute ratings are primarily used to produce _____ gap maps.

a)

determinant

b)

attribute rating perceptual

c)

overall similarity perceptual

d)

projective

7.

Jonathan, a marketing manager, is involved in a gap analysis procedure to seek customer perceptions of his company's new product. He obtains useful data from users using overall similarities of his customer preferences. This data is particularly useful in generating _____ gap maps.

a)

determinant

b)

attribute rating perceptual

c)

overall similarity perceptual

d)

reflective

8.

The reason it is important to use determinant attributes in making market maps is:

a)

to group individual respondents together into benefit segments based on their preferences.

b)

to identify market segmentation techniques for potential markets.

c)

to find a spot on the map where a gap offers potential as a new item

d)

to reduce a large number of attributes to a small number of underlying factors

9.

Conjoint analysis puts all of the determinant attributes together in new sets and identifies which sets of attributes would be most liked or preferred by customers.

a)

True

b)

False

10.

The morphological matrix of studying relationships simultaneously combines more than two dimensions.

a)

True

b)

False

11.

The analysis of the process by which customers compare and evaluate brands based on their attributes or features is best described by the term _____ analysis.

a)

trade-off

b)

factor

c)

multi-dimensional

d)

gap

12.

After finding the important attributes on which the available products differ, gap analysis:

a)

describes the product category being considered

b)

plots the findings on maps

c)

determines the geographical segmentation of the product market

d)

uses the findings to create a matrix

13.

The assumption behind the use of conjoint analysis is that:

a)

a product is considered as a whole rather than in discrete attributes

b)

a product can be represented as a set or bundle of attributes.

c)

the number of items per purchase is a constant to scale market share

d)

preferences can be observed by testing of many virtual variations of the same basic concept.

14.

Which of the following statements is true of conjoint analysis?

a)

It primarily considers variety-seeking behavior among consumers

b)

It assumes that one cannot represent a product as a set or bundle of attributes

c)

It is similar to multidimensional scaling as it considers overall similarities rather than specific attributes.

d)

It identifies which sets of attributes would be most preferred by customers

15.

Gourmetz, a fast food joint, seeks to launch a new range of organic pizzas. The determinant attributes for the new product range of pizzas are identified as spiciness, flavor, and thickness. The range for each of these attributes is also selected. Cards representing each variant that combines specific levels of determinant attributes are prepared and given to consumers. Then, the best level of each attribute is combined into an overall favorite product. This is an example of _____.

a)

SWOT analysis

b)

trade-off analysis

c)

factor analysis

d)

gap analysis