WorksheetsNon-Technical G194 Q6
Total questions: 10
Worksheet time: 10mins
Customer can change family filter user name through
111 after verification
Couldn’t be changed
Branches
Any SLA should be calculated from next day even TT
True
False
In case we found IPs on option pack order but no IPs on matrix we will
Send TT
Direct customer to branch
Transfer call to technical support
Change phone as per customer request SLA such as normal follow new account
True
False
Customer can change his/her mobile number via branch only
True
False
Customer can cancel family filter service via 111
True
False
What is your action if cst informed us that his adsl number is changed to another number but you didn't found order for new line
inform cst to follow with branch
create tt for the old number mentioning the new number
Both answers are wrong
sla for change phone number msan is …
4we
2we
3we
The customer can’t upgrade his option pack package
True
False
- the customer can subscribe on option pack for free
True
False
