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WorksheetsQuiz for internal staff about VIP membership
Total questions: 20
Worksheet time: 4mins
1. How many points customers will get when they register in-outlet as a new VIP member?
1000
1500
2000
2500
2. How many points customers will get when they register online as OneClick member?
250
200
150
100
3. How many e-vouchers that customers will get if they sign up for VIP members?
1
2
3
4
4. What are the vouchers that customers will get when they sign up as a New VIP member?
Discount voucher + blood test voucher
Free shipping voucher + gift voucher
HbA1C/Full Lipid Profile voucher + RM10 one click voucher
Free doctor consultation voucher + Free physio voucher
5. How much points customers can earn during their birthday week?
2x
3x
5x
10x
6. How many points for every Ringgit spent will the customer get?
RM1= 1 Point
RM1= 0.5 Point
RM1= 2 Point
RM1= 1.5 Point
7. Greeting customers immediately upon entering the store is an example of what type of policy?
Deliver Policy
Pricing Strategy
Return Policy
Front door policy
8. What is the highest tier of VIP membership?
Silver
Gold
Diamond
Platinum
9. What is the Minimum VIP Recruitment rate for outlets to achieve?
5%
15%
12%
10%
10. How much discount can VIP members get by using the Lipid Profile test voucher?
RM10
RM20
RM30
RM40
11. How much is the minimum spending if VIP member want to use the OneClick online voucher?
RM15
RM40
RM80
RM120
12. Which are the exclusive member’s benefits if the customers sign up as VIP member?
Email & SMS update + exclusive vouchers + Free gift
Lifetime Membership + 2x Points During Birthday Week + Free Doctor Consultation (Doc2Us)
Track purchase & medication history + exclusive invites + members day deals
All of the above
13. Creating customer loyalty is rewarding for?
The outlet
Alproreans
Customers
All of the above
14. What types of VIP membership can bring forward their Alpro Cash Points?
Basic, Silver and Gold
Silver, Gold and Platinum
Silver, Gold and Diamond
Gold, Platinum and Diamond
15. Where can customer go to if they want to check their available points?
Check from the outlet
Online (Click into Account and review)
Call customer service
All of the above
16. Blood pressure taking is only free for VIP members.
TRUE
FALSE
17. Customer can register as Alpro Lifetime Member at any outlet or can register online through the website.
TRUE
FALSE
18. Can a Alpro Lifetime VIP member use their points for both in outlet or online (Alpro Oneclick)
TRUE
FALSE
19. Recruiting more VIP members can help in sales and customer purchase power (PP).
TRUE
FALSE
20. VIP member have to pay if they want to get Doctor consultation (Doc2Us).
TRUE
FALSE
