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WorksheetsQuiz #2 - ISA111
Total questions: 16
Worksheet time: 25mins
What are the four (4) sub-category of financial costs associated with the BPO project? Select all that apply.
Analysis Phase Cost
Opportunity Costs
Cost of Third-Party Support
Transition Phase Cost
Operational Phase Cost
Which of the following is NOT a cost driver during the Transition Phase of the BPO project?
Process Adaptation
Asset Ownership and Location
Depth of Relationship
Third-Party Involvement
Capital Expenditure
It is the hard costs associated with activities that must be undertaken to assess, launch, and maintain a BPO project.
(a)
What is the third (3rd) phase of the BPO Project Life Cycle?
Select Vendor
Analyzing Opportunity
Develop Contract
Transition
Operate
The soft costs that are difficult to quantify but can profoudly affect the firm's ability to compete.
(a)
(a) is the process of identifying and developing a strategy for managing the costs associated with initiating and managing a BPO project.
What is the fourth (4th) phase of the BPO Project Life Cycle?
Select Vendor
Analyzing Opportunity
Develop Contract
Transition
Operate
What is the first (1st) phase of the BPO Project Life Cycle?
Select Vendor
Analyzing Opportunity
Develop Contract
Transition
Operate
This is the typ of BPO that is intended to enhance margins through reduced overhead.
Strategic BPO
Offshore BPO
Cost-Reduction BPO
Nearshore BPO
(a) is a type of BPO depending on intention of the project that attempts to leverage the world-leading capabilities of the outsourcing partner.
Select all the three (3) key external factors.
Employees
Customers
Shareholders
Competitors
BAT Members
What are the three (3) types of BPO Project costs?
Indirect Costs
Direct Costs
Opportunity Costs
Costs of Third-Party Support
Hidden Costs
It is a way to calculate the cost by counting the hours spent and multiplying the figure by the hourly wage.
(a)
Refers to the costs associated with developing and maintaining a strategic relationship with the vendor.
Breadth of Relationship
Depth of Relationship
Third-Party Involvement
Asset Ownership and Location
Refers to the range of processes that are outsourced.
Third-Party Involvement
Depth of Relationship
Asset Location and Ownership
Breadth of Relationship
BONUS
Adamson Athabaskan Carlynn
(4758)
(a)
