WorksheetsCS Chat Wave 1 Quiz #2
Total questions: 10
Worksheet time: 2hrs 40mins
Marrah wants to know until when can she pick up her parcel from the collection point. What will you advise her?
The parcel can be picked up from collection point within 2 days.
The parcel can be picked up from collection point within 5 days.
The parcel can be picked up from collection point within 7 days.
What should be the status of your case if you are still waiting for other department's feedback or reply?
On Hold
Pending
Open
Jane asked where is her order. When you checked Xspace, the status is READY to SHIP. What does this status means?
The order is with logistics and is forwarded to sortation center
Order has been dispatched from the logistics hub
The seller is about to handover the parcel to 3PL
Xiao wants to know where is her order. If the status of the order is TRANSIT TO SHIP, who has the parcel?
The parcel is with the seller
The parcel is with Logistics
The parcel is with the customer
What should be the status of your case if you are still waiting for the customer's reply via email?
Pending
On Hold
Resolve
Who is the ONLY designated shipping provider for Collection Point Orders Fulfillment?
SingPost Postal Mail
Ninjavan
CJ Logistics
Which of the below partner courier is considered as UNTRACEABLE?
Ninjavan
CJ Logistics
SingPost Postal Mail
What is the correct contact reason if customer is willing to wait for this order?
Contact Date: July 19, 2022
WIMO> Beyond Delivery Promise Date>Willing to Wait-Parcel with Logistics
WIMO> Beyond Delivery Promise Date>Willing to Wait-Parcel with Seller
WIMO> Within Delivery Promise Date>Willing to Wait-Parcel with Logistics
WIMO> Within Delivery Promise Date>Willing to Wait-Parcel with Seller
How did the customer receive his order: 2500W 3 USB 3 Outlet Universal Power Strip Adapter usb power Socket Set White item?
The customer received it via postal.
The customer received it via standard delivery.
The customer received it via seller own fleet.
Marianne wants to know who will deliver her order. Which courier is assigned to deliver her order?
NinjaVan
CJ logistics
SpeedPost
