WorksheetsFoundations of Communication
Total questions: 20
Worksheet time: 10mins
Communication is a form of sending and receiving messages.
True
False
Communication involves _____.
A speaker or writer
A listener or writer
All of the above
_____ occurs when the receiver receives the message, understands the message, and responds to the message.
Compromise
Conflict
Anger
Effective Communication
Why do we communicate?
To solve problems
To understand people
To establish relationships
All of the above
Effective communication does not take place until the receiver ___ the message.
agrees with
hears
understands
pays attention to
All of the following are good reasons to provide feedback, except to ___.
let the sender know you have received the message
ask questions
correct the speaker
give information if needed
Which of the following can be a distraction to communication?
The weather
Music
Phone
All of the above
What is the role of the receiver when communicating?
To start the communication process.
To receive the message and decode it.
To give signs and symbols to others.
To be the primary person communicating.
We cannot learn from others if we try to do all the talking.
True
False
Communication that is spoken is called _____.
Written communication
Non-verbal communication
Verbal communication
Ineffective communication
A telephone conversation is a ___ communication.
Synchronous
Asynchronous
Which of the following is not a barrier to communication?
Dissatisfaction or disinterest in an individual
Inability to listen to others
Different communication styles
Being an active listener
Which of the following is a type of non-verbal communication?
Letters
Telephone calls
Body language
Emails
Which of these types of communication uses words?
Attire
Facial expression
Posture
Powerpoint slides
Which of these types of communication do not use words?
Letter
Advertisements
Text message
Eye contact
An example of non-verbal communication is ___.
Talking on the phone
Emailing
Text on the phone
Waving
All of the following are examples of effective communication skills, except:
Arms crossed
Eye contact
Open body posture
Calm voice
Which of the following is not a way to show you are listening to someone?
Make eye contact
Nod
Turn your body away from the speaker
Ask questions
What is way to identify when someone is interested in a topic you are talking about?
They are looking at their watch.
They ask questions for more information.
They change the subject.
They yawn.
Which of the following is an example of active listening?
Good eye contact
Listener shows interest in a person
Listener has encouraging facial expression
All of the above
