What is our average resolution rate for Prio 1&2 incidents in hours?

What is the shortest planned time window of the change [in seconds]?

How many changes from 30 reviewed by auditors on the last ISAE audit had findings?

How many standard change templates were not ever used?

How many changes created last year were completed this year?

What do you think is the most used change type this year?

What is the maximum count of change ticket reassignment?

How many NORMAL changes were approved OOT (late approval was given)?

What is longest actual effort booked within the case closed this year in hours?

How many cases resolved this year had the resolution rate over 2 months? [considering cases without relation to other tickets]

How many employees reviewed trainings on Moodle platform?

How many out of 89 invited key users and directors responded to the feedback on process community?

What is the % of all tasks on process community and taskforce assigned to OPX team?

What is the % of key users and invited participants that are attending process community less than half of the time?