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WorksheetsHow much do you remember?
Total questions: 8
Worksheet time: 3mins
To talk quickly about trivial matters or a series of high pitched sound.
Chatter
Conversation
Talk
Condensation
The ______ generates the message and conveys it to the receiver. He is the source and the one who starts the communication.
Encoding
Sender
Message
Channel
It is the act of writing, typing, or printing symbols like letters and numbers to convey information.
Verbal communication
Nonverbal communication
Written communication
Communication
This barrier of communication is created by external factors like traffic, the playing of loud music, trains, and airplanes, or by crowds of people, which affects our communication.
Time and distance
Emotions
Prejudice
Noise
This process of communication is once the receiver confirms to the sender that he has received the message and understood it.
Media
Feedback
Response
Decoding
Which of the following is not an important quality of guest service?
Professionalism
Patience
People-first Attitude
Panicky
It occurs when a customer service professional takes action that results in the customer being satisfied after a service failure occurred.
Communication
Providing special service option
Extra service
Recovery from service failures
Good quality guest service is not important.
True
False
Fallse
Maybe
