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WorksheetsUNHS Career Planning - Self Check 8
Total questions: 18
Worksheet time: 1hrs 1mins
Part A: Multiple-Choice
Select the response that best completes the statement or answers the question.
1. Common causes of poor listening include prejudging, partial listening, and
a. poor enunciation.
b. the use of technology.
c. distractions.
d. generation gaps.
Part A: Multiple-Choice
Select the response that best completes the statement or answers the question.
2. There are four generations in today’s workplace that include
a. Traditionalists, Baby Boomers, Generation X, and Generation Y.
b. Generation W, Generation X, Generation Y, and Generation Z.
c. Teens, 20–30 year olds, 40–60 year olds, and near retirement.
d. Traditionalists, Extremists, Conservatives, and Wealth Accumulators.
Part A: Multiple-Choice
Select the response that best completes the statement or answers the question.
3. Attitudes and values are primarily shaped by a person’s
a. education.
b. training.
c. human relation skills.
d. generation.
Part A: Multiple-Choice
Select the response that best completes the statement or answers the question.
4. The best use of a voicemail is
a. when delivering bad news.
b. for a short message.
c. when you don’t want to talk to the person face-to-face.
d. only for special occasions.
Part A: Multiple-Choice
Select the response that best completes the statement or answers the question.
5. Which of the following sentences is grammatically correct?
a. He might have left the paperwork here.
b. The application of robots are expanding rapidly.
c. I seen them unload the new machine.
d. I do not have nothing to lose.
Part A: Multiple-Choice
Select the response that best completes the statement or answers the question.
6. Earthworks Nursery will replace any tree or shrub that dies. This an example of
a. loyalty.
b. dependability.
c. consumer protection.
d. goodwill.
Part A: Multiple-Choice
Select the response that best completes the statement or answers the question.
7. Many fired workers lose their jobs because of
a. weak academic skills.
b. weak occupational skills.
c. poor human relations.
d. family responsibilities.
Part A: Multiple-Choice
Select the response that best completes the statement or answers the question.
8. All of the following are different types of customers EXCEPT
a. producers.
b. clients.
c. patients.
d. patrons.
Part A: Multiple-Choice
Select the response that best completes the statement or answers the question.
9. Which is part of face-to-face communication?
a. texting
b. Email
c. telephone
d. eye contact
Part A: Multiple-Choice
Select the response that best completes the statement or answers the question.
10. Technology that allows two or more locations to interact via two-way audio and video transmissions is known as
a. telecommuting.
b. videoconferencing.
c. text messaging.
d. job sharing.
Part B: True-False
Determine whether the statement is true or false.
1. Reading is a better way to receive information than listening.
TRUE
FALSE
Part B: True-False
Determine whether the statement is true or false.
2. Distractions can be a cause of poor listening.
TRUE
FALSE
Part B: True-False
Determine whether the statement is true or false.
3. Good listeners never write anything down while listening.
TRUE
FALSE
Part B: True-False
Determine whether the statement is true or false.
4. Clear enunciation is less important in telephone communication than in face-to-face communication.
TRUE
FALSE
Part B: True-False
Determine whether the statement is true or false.
5. You do not have as careful with Emails in the workplace as you do with memos or other correspondence.
TRUE
FALSE
Part C: Short Answer
Answer the following questions using complete sentences where appropriate.
1. Define goodwill; explain why it is important to a business; and give an example of two ways to show goodwill to customers.
Part C: Short Answer
Answer the following questions using complete sentences where appropriate.
2. What is the most important form of business communication? Why?
Part D: Mastering Objectives
Review the objectives for this lesson. Make sure you have a complete understanding of them, and that you can perform all of the tasks mentioned in each objective. Use this table to help with your review. Put a checkmark next to each objective when you are sure you have mastered it.
Describe the guidelines for effective listening.
Identify the characteristics of an effective speaker.
Identify the different forms of written communication.
Distinguish between the proper uses of telephone and texting in the workplace.
Identify the ways to get along with other generations, bosses, and coworkers.
