WorksheetsMessaging
Total questions: 10
Worksheet time: 5mins
Which of the following statements is true for messaging topic?
The root issue is often related to a connection of the device to the internet.
There is no way to know if the user is connected to the internet.
Only Android users can send messages to people using the same platform.
Whatsapp charges a monthly fee for sending/receiving messages.
When looking at the DBI info on a ticket in the messaging topic, which of the following are important to solve the ticket?
Status, online since, device, last registration.
Status, online since, device, user notes.
Connection, free space built-in, socket conn, version.
Connection, free space built-in, socket conn, tracker.
Whatsapp send messages through....
Wifi
gprs, lte
2g, 3g, 4g, 5g.
All of the above
When a user says he/she sees the message "waiting for this message. This may take a while" is because.
End-to-end encryption
Your phone or his/her phone needs to come online
Typically occurs when the other person just reinstalled whatsapp
All of the above.
When a user sees a double arrow icon and the message “Forwarded manytimes" it means
Message contains a file size too big.
Message was sent to a group
Message contains adult content and should route to TnS.
Message was forwarded at least five times from its original sender
Which of the following issues belong to messaging?
How to mute/unmute a group
How to unarchive a chat
How to mute/unmute notifications
How to send/receive media files
True or false: Two BLUE check marks means the recipient has read your message.
True
False
True or false: If the socket conn shows "sc" user has good internet connection and can receive messages.
True
False
Users can disable end-to-end encryption messages in the following option in their mobile phone:
Privacy
Settings
It is not possible to disable
Account
Disappearing messages can last for up to ....... if the message is not open by the receiver.
1 hour
7 days
5 hours
24 hours
