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WorksheetsCUSTOMER EXPERIENCE TRAINING
Total questions: 10
Worksheet time: 5mins
Refers to the act, by one or more persons, of _____ messages.
sending
receiving
taking
sending and receiving
THINK before you _________
ACT
CRY
SMILE
SPEAK
what are the forms of communication?
words & tone
expressions & gestures
verbal & non-verbal
body language & speaking
Which is NOT a listening skills?
sit up
look interested
clap
nod
Which is a FRAMEWORK of BEDSIDE MANNER?
communication
actions
speaking
permission
To acknowledge, establish, create eye contact and smile.
What Technique in Bedside manner is this?
reconnect
listen
explain
connect
A ______________ is somebody whose needs and expectations have not been met
complaining patient
difficult patient
happy patient
rude patient
DON’T : Waste their time with conversation and they may not want you trying to provide magazines to be read.
What time of Patient is this?
rude
happy
impatient
talkative
why people complain?
to impress others
to be happy
because they want to
for the company
DO: Be helpful by making suggestions and asking questions
What type of customer is this?
happy
loyal
talkative
confused
