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WorksheetsDTV Review Part 1
Total questions: 12
Worksheet time: 16mins
You Click on this icon to start a Search for an account in RIO
Waffle
Binoculars
Magnifying Glass
Com Button
What are the 2 required searches when an account number or telephone number is not available?
Last Name + Zip
Account Number + Zip
Last Name + City and State
Telephone Number + Account #
If you cannot find your DIRECTV Customer's Account in CRM, You will use Solution Sender to find their account
TRUE
FALSE
Select the 2 Tabs that provide billing related transactions & answers?
Call Intent Tab
Receivers Tab
Billing Ledger Tab
Call Logging
Billing Actions Tab
What is name of the tab you select to find the mini-tab for issuing a credit?
Billing Actions
Billing Ledger
Bill Tab
Payment Tab
What is the name of the Tab that gives you a breakdown of all customer charges, credits and payments?
Billing Actions
Receivers
Bill Ledger
Payments
How many streams can a Genie 2 allow a customer to view at the same time?
4
5
6
7
How many hours of 4k programming can a Genie 2 (HS17) store?
125
380
450
100
Using the Package Compare Tool, what is the TOTAL amount of English & Spanish DIRECTV packages that we proactively & currently offer?
4
8
7
11
What is the acronym we use for account number in CRM?
AER
BAN
WIN
WIIFM
What are the 2 ways you can log your intention in CRM ?
Call Intent Tab
Quick Actions
Call Logging Tab
Reasons
In CRM, what is the tab name where you can see a breakdown of the existing services and promotional discounts on one page?
Account History Tab
Service Eligibility Tab
Products & Pricing Tab
Account Information
