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Worksheets

AMADEUS- PRELIM

Total questions: 40

Worksheet time: 21mins

Name
Class
Date
1.

ICT stands for?

(a)  

2.

IT means?

(a)  

3.

Structured just like it sounds. It’s where businesses sell products to other companies. Types of products include anything that enhances another company’s business practices.

a)

Business to Business E-Commerce

b)

Business to Consumer E-Commerce

c)

Consumer to Consumer E-Commerce

4.

This model is also straightforward. It’s when a business sells products online, or via a mobile device, directly to consumers.

a)

Business to consumer E-Commerce

b)

Business to business E-Commerce

c)

Consumer to consumer E-Commerce

5.

Companies that you and I visit online every day to purchase things like clothing, books, makeup, etc. eCommerce companies include giants like Amazon, eBay, and Alibaba.

a)

Business to consumer E-Commerce

b)

Business to business E-Commerce

c)

Consumer to consumer E-Commerce

6.

This model is when one consumer makes and sells a product to another consumer.

a)

Business to business E-Commerce

b)

Business to consumer E-Commerce

c)

Consumer to consumer E- Commerce

7.

One consumer may use a platform like Amazon, Etsy, or eBay to sell products to another consumer. With online eCommerce tools like WooCommerce, consumers can even set up a C2C store on their personal website.

a)

Business to business E-Commerce

b)

Business to consumer E-Commerce

c)

Consumer to consumer E-Commerce

8.

It refers to the use of mobile devices to enable online transactions, which involves using cellular and wireless networks to connect smartphones and tablet computers to the internet

a)

Social E-Commerce

b)

Mobile E-Commerce

c)

Business to consumer E-Commerce

9.

It is enabled by social networks and online social relationships. This is driven by several factors, including the increasingly of social sign-on

a)

Social E-Commerce

b)

Mobile E-Commerce

c)

Consumer to consumer E-Commerce

10.

Using a variety of social media channels to promote a company and its products and services

(a)  

11.

The internet and the world wide web have provided a whole new virtual platform to conduct business

(a)  

12.

the activity of electronically buying or selling of products on online services or over the Internet. The transmitting of funds or data, over an electronic network, primarily the internet.

(a)  

13.

a global computer network providing a variety of information and communication facilities, consisting of interconnected networks using standardized communication protocols.

a)

Internet

b)

World Wide Web

c)

Mobile Platform

14.

Commonly known as the Web, is an information system where documents and other web resources are identified by Uniform Resource Locators, which may be interlinked by hyperlinks, and are accessible over the Internet

a)

Internet

b)

World Wide Web

c)

Mobile Platform

15.

These are basically those that allow software and services to be run on devices

a)

Internet

b)

World Wide Web

c)

Mobile Platform

16.

Typically used when referring when to mobile applications , although it is sometimes used to refer to desktop applications as well

(a)  

17.

A version of Web browser software accessed via mobile device

(a)  

18.

It involves the use of online social networks and communities to build brand and drives sales revenues

(a)  

19.

Includes the use of display banners ads, rich media, video, games, email, text messaging, in store messaging, QR codes and couponing

(a)  

20.

Involve the exchange of value such as money across organization or individuals in return in products and services. Exchange of value is important because without these, no commerce occurs

(a)  

21.

It is a computerized network system owned or operated by a company that enables transactions between travel industry service providers, mainly airlines, hotels, car rental companies, and travel agencies

(a)  

22.

A system will have real-time link to the vendor's database. And it uses real-time inventory from the service providers.

(a)  

23.

Under business, terms may be used in real estate, manufacturing, logistics, intellectual property, government, or hospitality accommodation management.

(a)  

24.

Provides a centralized computer system to organize, schedule and perform the day-to-day functions and transactions involved in accommodations businesses.

(a)  

25.

The merchant calculates the amount owed by the customer, indicates that amount, may prepare an invoice for the customer, and indicates the options for the customer to make payment

(a)  

26.

Customers are now very keen on searching good online content, reviews, and ratings of different tourism businesses and establishments to determine where they will avail product and services. This imposed a challenge to tourism businesses to produce good content and generate good reviews and ratings to attract more customers.

a)

Online Activity of a customers

b)

Social Media

c)

Corporate Website

27.

The Internet and social media have become the main hubs for content, conversations, communities, and connections.

a)

Online activity of a customers

b)

Social Media

c)

Corporate Website

28.

The use of online outlets has become more relevant to the tourism and hospitality industry to connect with customers online. Prompt responses and feedback given to customers concerning a product or service are a common way of showing the level of quality service a tourism establishment can provide.

a)

Online activity of a customers

b)

Social Media

c)

Corporate Website

29.

As with many other businesses, it is also important for customers of the tourism and hospitality industry to have accurate information on the products or services provided by an establishment. The availability of such information can be done by having a website that the customers can easily access and comprehend.

a)

Online acivity of a customers

b)

Social Media

c)

Corporate Website

30.

helps establishments to keep track of inventory, record customer data, and track orders. This enables them to reduce loss of sales and excess of stocks.

a)

GDS

b)

PMS

c)

POS

31.

This system is commonly used in food establishments as it improves the efficiency of delivering food from the kitchen to the guests’ table. It also helps to analyze the sales of every item on the menu

a)

GDS

b)

PMS

c)

POS

32.

The tourism industry continues to evolve and present new challenges in providing an unforgettable experience to customers. The hotel industry, as part of tourism, is also challenged to provide such while operating an effective business

a)

GDS

b)

PMS

c)

POS

33.

Fortunately, due to recent innovations, now considered as an important business operation system that extends beyond front-office capabilities to ensure the delivery of seamless guest experience

a)

GDS

b)

PMS

c)

POS

34.

It is a system platform that enables hotels to perform and manage day-to-day front office activities, such as booking reservations, guest check-in/check-out, managing room assignments and room rates, and billing.

a)

GDS

b)

PMS

c)

POS

35.

Other functions are now available as continues to be innovative in order to address and manage the complexities of the current travel needs of customers such as other needs from multiple suppliers, time zones, and different currencies

a)

GDS

b)

PMS

c)

POS

36.

In addition, also facilitates the sale of interline tickets. These are airline tickets availed by passengers to travel on multiple carriers. This occurs when a passenger must fly in connecting or multi-sector/destination flights.

a)

GDS

b)

PMS

c)

POS

37.

help service providers, commonly in the travel industry, to give quality and efficient customer service to their clients

a)

GDS

b)

PMS

c)

POS

38.

Travel agents use to perform different tasks in preparing the travel needs of their clients, such as booking and reservations for airfare, hotel accommodation, and automated car service.

a)

GDS

b)

PMS

c)

POS

39.

This helps to complete each task promptly and efficiently, thus taking less time for both the customer and the travel agent.

a)

GDS

b)

PMS

c)

POS

40.

used to gather, store, analyze, communicate, and disseminate information through computer technologies and systems

(a)